Customer Service Representative

Customer Service Representative – 18-Month Maternity Leave Contract
Location: London, Ontario
Employment Type: Full-Time, 18-Month Maternity Leave Contract
Schedule: Monday to Friday, 8:00 AM – 4:30 PM
Salary: $60,000 – $65,000 annually About the Opportunity Fuze HR Solutions is currently recruiting for an experienced and detail-oriented Customer Service Representative to join our client's team in London, Ontario.
This is a full-time, 18-month maternity leave contract with an anticipated start around December 4, 2026. This opportunity is well suited to someone with strong customer service and administrative experience who is comfortable working with ERP systems, processing customer orders, coordinating with multiple departments, and maintaining a high level of accuracy in a fast-paced environment.
The successful candidate will act as an important point of contact for customers while supporting order processing, purchasing, inventory, pricing, invoicing, and service-related activities.
Key Responsibilities

• Enter and process customer orders accurately within the ERP system.
• Maintain and update shipping dates and order information within the ERP system.
• Enter costs on purchase orders and service orders received from outside customers.
• Review orders for pricing accuracy and tax compliance before invoicing.
• File and maintain completed orders following invoicing.
• Create purchase orders for suppliers and receive purchase orders for parts and new equipment.
• Receive and ship-confirm installation purchase orders.
• Serve as a point of contact for customer service, inventory, and outbound freight matters as required.
• Maintain master files and add new parts as needed.
• Perform item master maintenance, including adding and updating items.
• Maintain pricing schedules and process additions or changes related to service and parts pricing.
• Prepare reports and documentation as required.
• Review and compare service order records.
• Respond professionally and promptly to customer inquiries and provide support as required.
• Work collaboratively with internal departments to resolve issues and support customer needs.
• Participate in training and team initiatives that support continuous improvement.
• Perform additional duties as assigned based on business requirements.

Qualifications & Skills

• Minimum 2 years of customer service experience.
• JD Edwards (JDE) experience is preferred.
• Previous experience working with an ERP system is strongly valued.
• Strong attention to detail and a high degree of accuracy.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer relationship skills.
• Ability to work independently with minimal supervision.
• Comfortable adapting to changing priorities and business requirements.
• Strong problem-solving and conflict-resolution skills.
• Ability to build positive working relationships across teams and departments.
• High school diploma or equivalent required.

The client's original qualifications specifically identify JDE experience as preferred, along with a minimum of two years of customer service experience and strong communication, accuracy, adaptability, and relationship-building skills.
Interested in Applying?
Please send your updated resume to Jessica Kandis at [email protected]
Please include “Customer Service Representative – London” in the subject line of your application.
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