Full-Time Receptionist

Strickland's Auto Mart is looking for a friendly, professional, and organized Full-Time Receptionist to join our team!

About Us

Strickland's is a family-owned and operated business that has proudly served Ontario since 1974. What began as a modest operation has grown into a multidimensional company offering both new and used vehicles. Today, we have four dealership locations across Ontario, serving customers across a wide range of automotive needs.

We're excited to welcome a new team member to our Stratford Auto Mart location. As the first point of contact for our dealership, the Receptionist plays an essential role in creating a welcoming and professional experience for our customers, visitors, and team members.

We are looking for someone who takes pride in providing exceptional customer service, is highly organized, and enjoys being part of a fast-paced, team-oriented environment.

Schedule & Availability

This is a full-time position with a consistent Monday to Friday schedule.

The successful candidate will be required to work:

• Monday to Friday
• 9:00 a.m. to 5:00 p.m.

The successful candidate should be dependable, punctual, and available to maintain consistent front-desk coverage during regular business hours.

Key Responsibilities

As the first point of contact for our dealership, the Receptionist will be responsible for:

• Greeting and welcoming customers, visitors, and guests in a warm and professional manner.
• Answering, screening, and directing incoming phone calls to the appropriate departments or staff members.
• Responding to general customer inquiries and providing accurate information about dealership services and processes.
• Scheduling and coordinating customer appointments with Sales, Service, and Finance departments.
• Managing the reception area and ensuring it remains clean, organized, and welcoming.
• Monitoring and managing incoming and outgoing mail, packages, deliveries, and courier services.
• Providing administrative and clerical support to dealership departments and management.
• Completing data entry, filing, document preparation, and other general office duties.
• Maintaining office supplies and assisting with inventory and ordering as required.
• Supporting customer check-in and directing customers to the appropriate staff members.
• Maintaining accurate and confidential customer and dealership information.
• Assisting with appointment reminders, follow-ups, and other customer communications as required.
• Providing administrative support for dealership events, meetings, promotions, and special projects.
• Handling customer concerns professionally and escalating issues to the appropriate manager when necessary.
• Supporting the Office Manager and other departments with day-to-day administrative needs.
• Performing other duties as assigned.

What We're Looking For

The successful candidate will possess:

• A high school diploma or equivalent; post-secondary education in business administration, office administration, or a related field is an asset.
• Previous experience in a receptionist, administrative, customer service, or office-support role.
• Experience in an automotive, retail, or customer-facing environment is an asset.
• Excellent verbal and written communication skills.
• A professional, friendly, and approachable demeanor.
• Strong organizational and time-management skills.
• Excellent attention to detail and the ability to prioritize multiple tasks.
• The ability to remain calm and professional in a busy, fast-paced environment.
• Strong computer skills and proficiency with Microsoft Office, including Word, Excel, and Outlook.
• The ability to learn and effectively use dealership-specific software and systems.
• Experience handling multi-line phone systems and general office equipment.
• Strong customer service skills and a commitment to creating a positive customer experience.
• The ability to work independently while also contributing effectively to a team.
• A dependable and professional approach to attendance, punctuality, and workplace responsibilities.
• The ability to maintain confidentiality and exercise discretion when handling customer and dealership information.

Why Work With Strickland's?

At Strickland's, we're committed to creating a positive and supportive workplace where our employees can grow and succeed.

We offer:

• A full-time, stable employment opportunity.
• An inclusive and diverse work environment.
• A collaborative and team-oriented atmosphere.
• A supportive workplace culture.
• Health and wellness initiatives.
• Community involvement opportunities.
• Employee events and team activities.
• Employee purchase plans and company discounts.
• Opportunities to develop your skills and grow within the company.
• A workplace guided by strong values and a commitment to our customers and community.

Diversity & Inclusion

Strickland's is an equal opportunity employer committed to diversity, inclusion, and accessibility. We welcome applications from all qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Indigenous status, or any other protected characteristic under applicable legislation.

We are committed to providing accessible employment practices that comply with applicable legislation. If you require accommodation at any stage of the recruitment process, please let us know.

If you are an organized, customer-focused professional who enjoys creating a positive first impression and being part of a team, we'd love to hear from you!