BDC Sales Representative (AutoPlanet Brampton)

Drive for Excellence

Since 2015 AutoPlanet Brampton has strived on innovation as Ontario's largest indoor pre-owned dealership. With over 1000 vehicles, we aim at being progressive and dynamic in everything we do. We are committed to putting our team and guests first which is why we have achieved a high guest satisfaction rating and a relaxed buying experience.

AutoPlanet Brampton is currently seeking a BDC Sales Representative to join their dynamic team in Brampton.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here's what you'll deliver:

• Communicate effectively by telephone and email (both inbound and outbound communication) to all customers and web leads promptly.
• Correspond with clients and prospective clients by utilizing established dealership templates to communicate with customers by email and telephone.
• Update information regarding all scheduled and confirmed appointments with the customers.
• Deliver inquiries and messages intended for other Sales personnel and departments promptly.
• Schedule, log, and confirm appointments with customers.
• Accomplish all daily, weekly, and monthly goals as established by the Manager.
• Streamline and update the CRM with information regarding all communication with customers.
• Participate in ongoing training.
• Study products and services to continually enhance ability to assist customers.
• Acquire knowledge of pertinent dealership processes.
• Perform outbound and marketing call campaigns.
• Communicate with the Manager about any potential customers issues or problems.
• Ability to execute tasks with minimal supervision.
• Ability to work in adherence to company safety standards at all times.
• Comply with all company policies, standards and procedures.
• Other duties as required by management.

What you need to succeed:

• High School Diploma or GED is required.
• Minimum 1-3 years related dealership experience and/or training; or equivalent combination of education and experience is preferred.
• Excellent customer service skills with enthusiastic and friendly demeanor.
• Must have or be willing to obtain a valid OMVIC license.
• Able to work well under pressure.
• Strong attention to detail will be required.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Ability to perform multiple duties in a high-energy, fast-paced environment.
• Must have a results oriented mindset to succeed.
• Willing to work as a member of a team and interact with others in a professional and courteous manner.
• Ability to work flexible hours and work around a changing schedule.

What's in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected annual compensation): $45,000 - $60,000 per year (hourly earnings plus monthly performance-based bonuses). This range includes hourly earnings and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada's largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.