Housekeeping Manager | Spark by Hilton Niagara Falls

Join the Opening Team at Spark by Hilton Niagara Falls!

Be part of something new and exciting at Spark by Hilton Niagara Falls, a newly renovated hotel preparing to welcome guests in one⋅of Canada's most iconic destinations.

Spark by Hilton Niagara Falls is preparing to welcome guests with the comfort, quality, and hospitality associated with the Hilton family of brands. From day one, our team members will play an important role in creating a warm, friendly, and memorable experience for every guest. Joining our opening team gives you the opportunity to grow with the hotel, contribute to a positive workplace culture, and be part of creating something special from the very beginning.

The Housekeeping Manager is responsible for managing the housekeeping functions at the property and ensuring all rooms and public areas meet the highest quality standards.

This position reports directly to the Director of Operations.

Key Responsibilities:

• Oversee the full management and strategic direction of the housekeeping, houseperson and laundry staff, ensuring operational efficiency, service consistency, and alignment with hotel standards.
• Develop departmental goals, operating procedures, and long‑term plans to support overall hotel performance.
• Lead daily briefings, stand‑up meetings, and departmental meetings, setting expectations and communicating priorities to Supervisors and Associates.
• Plan and manage daily staffing levels, schedules, and labor budgets to meet business demands while controlling costs.
• Maintain and enforce hotel cleanliness standards across guest rooms, public areas, meeting spaces, and back‑of‑house areas.
• Conduct regular audits and inspections of rooms, public areas, and Supervisor checklists to ensure quality, consistency, and compliance with brand standards.
• Oversee room readiness, service recovery processes, and guest-impact issues, ensuring timely and effective resolution.
• Design, implement, and evaluate training programs for Supervisors and Associates, ensuring consistent onboarding, skills development, and brand compliance.
• Ensure accurate and timely communication of room status and operational updates between Housekeeping, Front Desk, Engineering, and other departments.
• Serve as the primary liaison with front office, engineering, security, and other hotel teams to support smooth cross‑departmental operations.
• Manage departmental inventory, purchasing, and cost controls for linens, supplies, chemicals, and equipment, ensuring budget adherence.
• Oversee equipment maintenance, linen quality, and vendor relationships to support operational needs.
• Review and maintain departmental records, including inspections, productivity reports, payroll, scheduling, inventory logs, and guest feedback trends.
• Drive guest satisfaction by ensuring prompt responses to guest needs, maintaining service quality, and addressing recurring issues through process improvements.
• Ensure compliance with safety protocols, chemical handling procedures, and proper labeling and storage of hazardous materials.
• Conduct performance evaluations, coaching, corrective action, and succession planning to support a high‑performing team culture.
• Support a multi‑functional work environment and provide leadership presence during peak periods, special events, or staffing shortages.

Qualifications and Experience:

• Hotel housekeeping experience, with 1+ year in a supervisory or management role.
• Strong knowledge of hotel housekeeping standards, room inspections, and daily operations.
• Strong leadership, communication, and organizational skills.
• Experience with inventory, purchasing, and departmental cost control.
• Knowledge of WHMIS, workplace safety, and proper chemical handling.
• Proficiency with basic computer applications and hotel systems.
• Flexible to work weekends, holidays, and varying shifts as required.

If you are an hospitality professional who enjoys working in a fast-paced environment, takes pride in creating memorable guest experiences, and wants to grow with an internationally recognized hotel brand, we encourage you to apply and become a valued member of the team.

We are open to all qualified candidates and encourage a diverse range of applicants to bring their unique perspectives to our team. We are an equal opportunity employer. If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:

• Email: [email protected]
• Phone: 905-356-6116 ext 166

We do not use AI as part of the recruitment process.

This posting is open for an existing vacancy.

We wish to thank all applicants for their interest in a career with us. Only those selected for an interview will be contacted.

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