Client Service Coordinator - Full-time, Permanent - Acton, ON

Client Service Coordinator – Full-time, Permanent – Acton, ON
Monday to Friday | 8:00 a.m. – 4:30 p.m. | 52 Futura Drive, Acton
At Fraser Direct, reliable service does not happen by accident. It depends on people who pay attention to the details, follow through, and make sure the right things happen at the right time.
As a Client Service Coordinator, you are an important part of the team behind the service our clients count on. You keep information accurate, orders moving, requests on track, and the day-to-day details organized so our Client Service team can focus on relationships, problem solving, and delivering on our promise.
You will take ownership of your assigned work from start to finish. That means processing information carefully, following up when something is outstanding, noticing when something does not look right, and making sure the right people have what they need to keep things moving.
This is also a role where you can learn the business from the inside. You will work with Client Service, Warehouse Operations, Logistics, and other teams, giving you a broad view of how a supply-chain business works and how your work contributes to the client experience.
This is a role for someone who takes pride in doing things right, enjoys staying organized, learns quickly, and understands that reliable service starts with getting the details right.
What You'll Do
Keep Service Moving

• Process orders and client requests accurately and promptly by email, phone, and other channels.
• Respond to product availability inquiries and make sure clients get timely answers.
• Manage client retail portals, route shipments, and enter information required for ASN transmission.
• Answer incoming calls and direct inquiries to the right person or department.
• Recognize when a request needs additional support, escalate it promptly, and make sure it reaches the right person.
• Follow up on outstanding requests and information to keep the workflow fluid.

Get the Details Right

• Maintain client-specific procedures and make sure requirements are followed consistently.
• Coordinate inbound and outbound shipment requirements with Warehouse Operations and Transportation.
• Complete internal reports accurately and on time.
• Maintain month-end billing for assigned clients.
• Keep retail compliance information accurate and up to date.
• Review information for completeness, spot discrepancies or missing details, and follow up until the information is correct.

Work as One Team

• Connect the right people and information across Client Services, Warehouse Operations, Logistics, and other internal teams.
• Share information, updates, and documentation so the right people have what they need.
• Communicate issues early rather than letting small problems become bigger ones.
• Provide reliable day-to-day support to the Client Service team.
• Help keep priorities, requests, and assigned work moving forward.
• Work collaboratively and maintain confidentiality when handling client and company information.

What You Bring
You will thrive in this role if you:

• Take pride in being someone others can count on to get the details right.
• Are dependable and follow through on what you say you will do.
• Enjoy organized, accurate work and can stay focused when tasks are repetitive.
• Notice what needs to be done and take action rather than waiting to be asked.
• Stay calm and organized when priorities change or several things need your attention.
• Learn quickly and are comfortable figuring out new systems, processes, and client requirements.
• Use good judgment about when to keep moving, when to ask a question, and when to escalate an issue.
• Communicate clearly, professionally, and respectfully with clients and coworkers.
• Understand that accurate information has a directly impacts the client, the operation, and the rest of the team.
• Enjoy being part of a team and are willing to pitch in to help get the work done.
• Are comfortable using Excel, Outlook, PowerPoint, and ERP systems.

Experience That's an Asset

• Experience in third-party logistics, warehousing, transportation, or a related environment.
• French language skills.

Why Fraser Direct?
We are a growing, family-owned Canadian company with service at the heart of what we do.
For more than 25 years, we have built our business through strong relationships, referrals, and a reputation for doing what we say we will do. Our clients count on us to be responsive, reliable, and committed to delivering on our promises.
You will join a team that is known for reliable service and takes pride in getting the details right. People here take ownership, help each other, and understand that good work by one person makes it easier for the whole team to succeed.
As the business grows, there is room to learn, take on new challenges, and grow with us.
To learn more, visit Fraser Direct.
Details That Matter

• Core Hours Monday to Friday, 8:00 a.m. to 4:30 p.m.
• Location 52 Futura Drive, Acton ON
• Reports To Client Service Manager
• Supervises No direct reports
• Compensation
  • Base salary range of $50,000 - $55,000
  • Health Benefits after 6 months
• Physical Demands
  • Sitting and working at a computer for extended periods.
  • Regular use of a computer, telephone, keyboard, and scanner.
  • Occasionally standing and walking short distances within the office.
  • Reading documents and view computer screens for extended periods.
  • Communicating in person, by telephone, and through virtual meetings.
  • Regular, predictable attendance.
• Availability Full-time, year round
• Work Authorization Unrestricted work authorization in Canada

Thank you to all interested applicants. Candidates who best match the experience, skills, and qualities outlined above will be contacted for next steps.
Please watch for follow-up emails.
Our Commitment to Inclusion

• All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.
• We encourage you to connect with us if you require accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). All reasonable efforts will be made to provide such accommodations.
• By applying to this job, you will be assessed against our “Deliver the Promise” standards to ensure we provide our clients with consistent and exceptional service and cultivate a culture of excellence. Offers of employment are conditional upon satisfactory reference and background checks.

Additional Information

• AI will not be used to make hiring decisions or to determine who progresses in the job application process. This position is for an existing vacancy.

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