Administrative Assistant

Administrative Assistant – CSN Bruce Collision Centre

Location: Middleton, NS

Position: Full-time, Permanent

We are seeking a dynamic, detail-oriented Administrative Assistant to join our team at CSN Bruce Collision Centre! In this vital role, you will serve as the operational backbone of our front desk, ensuring smooth daily functions and delivering exceptional customer service to our clients, insurance partners, and staff. Your energetic approach and organizational prowess will foster an efficient, welcoming environment where our team and business can thrive. This position offers an exciting opportunity to sharpen your administrative and billing skills within a fast-paced automotive collision environment.

• Front Desk Operations & Towing Coordination: Serve as the primary point of contact for incoming calls and visitors. Answer multi-line phone systems, intake customer inquiries, and coordinate towing dispatch/intake calls for stranded motorists or accident response.

• Auto Glass & Windshield Estimates: Handle inquiries for auto glass repair and replacement. Assist clients by providing quick, accurate windshield quotes and initiating insurance claims for glass damage.

• Billing & Bookkeeping Support: Assist with administrative accounting tasks, including processing repair billing, client invoicing, processing payments, expense tracking, and maintaining financial records using QuickBooks and internal management systems.

• Appointment Scheduling & Calendar Management: Coordinate appraisal schedules, repair drop-offs/pick-ups, rental vehicle reservations, and internal staff meetings.

• Data Entry & Document Management: Input repair orders, customer details, and claim information accurately into Google Workspace and specialized software. Maintain structured digital and physical filing systems for quick document retrieval.

• Customer Care & Claims Guidance: Deliver exceptional customer service by providing clear repair updates, assisting clients through the initial insurance claim intake process, and addressing inquiries professionally.

• General Clerical Duties: Proofread client correspondence, prepare repair reports, handle incoming/outgoing mail, and maintain an organized, welcoming front office area.
  

• Administrative Experience: Proven background in front desk, clerical, or administrative support roles—prior experience in an automotive dealership, body shop, or collision repair facility is strongly preferred.

• Technical Proficiency: Strong computer skills, including experience with Google Workspace (Docs, Sheets, Drive) and basic accounting/bookkeeping software like QuickBooks.

• Automotive Communication Skills: Familiarity with handling towing requests, providing windshield quotes, or processing repair billing is highly desirable.

• Phone Etiquette & Customer Service: Exceptional phone demeanor with hands-on experience managing multi-line phone systems in a high-volume setting. Friendly, approachable, and solution-oriented.

• Detail-Oriented: High attention to detail with strong proofreading skills to ensure accuracy in invoices, estimates, and customer correspondence.

• Organization & Multitasking: Ability to prioritize tasks, manage unexpected client walk-ins or towing calls, and maintain composure in a fast-paced team setting.
  

At CSN Bruce, we are committed to delivering safety, reliability, and peace of mind with every repair. Join a supportive, vibrant team where your talents are valued and your professional growth is actively supported!