Operations & Dispatching Manager

MacDonald & Sons Crane Inc is a family- owned and operated mobile crane company that promotes a friendly and team-oriented company culture. Since its inception, MacDonald & Sons Crane Inc. has experienced positive and sustainable growth and is looking for full time employees who are looking for opportunities for personal and professional growth.

We are currently looking for skilled and experienced Operations & Dispatching Manager to join our team.

This individual will play a crucial role in keeping lifting operations organized and efficient by managing schedules, coordinating equipment, and ensuring operators and crews are where they need to be.

If you have the necessary skills and experience, we invite you to apply! Join our team and contribute to the successful completion of various projects in a challenging and rewarding work environment.

Tasks include:

• Receiving calls from customers requesting crane services and processing their location and destination details.
• Assigning and dispatching the right equipment & cranes to each project based on safety and job requirements.
• Monitoring cranes in the field to ensure drivers adhere to scheduled job times and routes throughout.
• Plan daily schedules to minimize downtime and delays
• Optimize fleet usage to maximize efficiency and monitor job completion times and make scheduling adjustments.
• Handling customer inquiries, complaints, and feedback with professionalism and providing solutions or escalating issues to management.

This role requires excellent communication, organizational skills, and the ability to work under pressure. It is also essential to have a good understanding of mobile cranes and heavy equipment to determine the right crane for the job.