Account Manager - Sales, Nero

About Lantronix

At Lantronix, we are powering innovation through connected intelligence. We help customers around the world increase productivity and solve complex challenges through secure, reliable, and innovative connectivity and Edge AI solutions.

We believe great companies are built by great people. Our culture is rooted in innovation, collaboration, open communication, and accountability. We encourage employees to share ideas, challenge convention, and take ownership of their work in an environment where every voice matters.

Our core values guide everything we do:

Innovation – We embrace creative thinking and continuously seek better ways to solve challenges.

Customer Focus – We are committed to delivering solutions that help our customers succeed.

Leadership – We take responsibility, act with integrity, and empower one another to achieve results.

Communication – We value transparency, collaboration, and the open exchange of ideas.

Quality – We hold ourselves to high standards and take pride in delivering excellence.

If you're looking to make an impact, grow your career, and help shape the future of connected technology, we'd love to hear from you!

Job Summary

The Account Manager is an individual contributor responsible for supporting customer relationships and assisting with account growth across the Nero suite of products. This is a revenue-generating role with a strong focus on driving sales performance and achieving defined targets. Working closely with senior team members and cross-functional partners in Operations, Product, and Development, the role helps ensure customers receive timely support and a positive service experience. The Account Manager focuses on learning the Nero product suite, understanding customer needs, and supporting account activities that contribute to customer satisfaction, product adoption, and long-term retention.

Job Responsibilities

Direct Channel (70%)

• Prospect, qualify, demo and close new sales using leads generated from trade shows, from digital marketing or cold calling

• Manage a portfolio of accounts to achieve long-term success

• Resolve conflicts and provide solutions to customers in a timely manner

• Report on the status of accounts and transactions

• Use CRM to manage all sales activities

Indirect Channel (30%)

• Manage a portfolio of accounts to achieve long-term success

• Order Processing and invoicing

• Training and Supporting clients to drive their GPS business

• Resolve conflicts and provide solutions to customers in a timely manner

• Report on the status of accounts and transactions

• Use CRM to manage all sales activities