Manager Strategic Partner Programs

Manager Strategic Partner Programs

Facilisgroup is the leading provider of SaaS solutions for the Promotional Products industry. We blend powerful technology, deep industry expertise, and a thriving peer network to drive repeatable, profitable growth. Our platform is used by over 240 partners who process $1.5B+ in promo sales annually. We're not just a SaaS vendor — we're a true partner, invested in the success of our clients.

Job Type: Full Time

Reports to: VP Partner Success

The ideal candidate:

A strategic, highly organized program leader who can translate Partner needs and business priorities into measurable, well-executed programs. This individual balances big-picture thinking with hands-on coordination, uses data to guide decisions, and drives results through influence and cross-functional collaboration rather than direct people management.

In this role you will:

• Own the strategy, execution, growth, measurement, and continuous improvement of Partner-facing programs that strengthen engagement, expand membership value, and support Facilisgroup growth.
• serve as the central owner for a portfolio spanning Preferred Provider initiatives, Partner insights, growth programs, events, education, recognition, and community engagement.

As Manager Strategic Partner Programs, you bring with you:

• Experience in Partner Success, account management, program management, business development, supplier relations, event management, or a related field.
• Demonstrated ability to lead complex initiatives and deliver results through influence, collaboration, and disciplined project management.
• Strong analytical skills, including the ability to interpret performance data, identify opportunities, and translate insights into action.
• Excellent communication, facilitation, and relationship-building skills with internal stakeholders, Partners, suppliers, and leaders.
• Exceptional organization and prioritization skills, with the ability to manage multiple programs, deadlines, and stakeholders simultaneously.
• Ability to balance strategic planning with detailed operational execution and a commitment to exceptional Partner experiences.

Key qualifications:

• Experience in Partner Success, Account Management, Program Management, Business Development, Supplier Relations, Event Management, or a related field.
• Strong project management, organizational, and prioritization skills.
• Proven ability to lead initiatives and drive results through influence and collaboration.
• Strong analytical skills with the ability to interpret data and translate insights into action.
• Excellent communication and relationship-building capabilities.
• Experience coordinating cross-functional initiatives and managing multiple priorities simultaneously.
• Ability to balance strategic planning with operational execution.
• Commitment to delivering exceptional Partner experiences and measurable business outcomes.

Key measures of success:

• Preferred Provider revenue growth, supplier participation and retention, Partner adoption, and overall program effectiveness.
• Partner Census participation; Benchmark Report completion, utilization, and satisfaction with business insights.
• FPC participation, cross-sell opportunity identification, and adoption of Facilisgroup solutions and services.
• Amplifi, executive event, New Partner Event, and Partner Summit participation, engagement, feedback, and outcomes.
• Paid training results and effective execution of the Achiever Program and TASA Awards.
• On-time delivery of strategic programs, strong cross-functional alignment, measurable Partner value, and contribution to engagement, retention, and growth objectives.

Why Facilisgroup?

Through the principles of technology, supply chain and community, Facilisgroup delivers unparalleled growth to its partners within the promotional products industry. More importantly is what we delivery internally: we take care of our people.

Recognized by ASI as one of the Best Places to Work, we take our dedication to company culture seriously, with a commitment to diversity, inclusion, dignity and respect in the workplace. We strive to provide an open, friendly and creative atmosphere where collaboration and conversation between teams and leaders is encouraged.

We provide:

• A forward-thinking path to success with competitive pay and plenty of opportunity for growth
• Healthcare coverage, including health, dental, vision and flexible spending
• Exceptional retirement matching to make saving for the future even more rewarding
• Market-leading paid time off and paid holidays to enjoy your other passions in life
• Annual volunteer time to devote toward a passion project or volunteer option you love
• New parent perks like additional paid leave and flexible scheduling

Equal Opportunity Employer

Facilisgroup is committed to treating everyone with dignity and respect. All applicants will be considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, disability status, or criminal history. Facilisgroup believes in “fair chance hiring “and reserves the right to administer a criminal background check upon hiring and review criminal history.