Technical Services Engineer

Technical Services Engineer

Position Overview: Lambert Nemec Group is partnering with a respected and innovative leader in power system protection and automation in their search for a Technical Services Engineer. This is an exceptional opportunity for a professional, detailed, and highly technical individual to manage all technical aspects of the client's customer interface, deliver top-quality problem-solving, and support the sales team. This role is ideal for a self-directed individual contributor with an expert-level understanding of electric power system protection and automation (specifically relays and records). Operating remotely with up to 25% travel across Canada, the US, and internationally, the successful candidate will manage multiple client demands directly while serving as a key technical face of the organization.

Key Responsibilities:

• Help customers apply specialized products through site visits, demonstrations, training courses, and direct technical consultation.

• Provide comprehensive customer support and resolve technical concerns by developing application notes, conference papers, and WebEx demonstrations.

• Assist clients with the installation, commissioning, and ongoing operation of systems both on-site and remotely.

• Partner directly with client facilities to determine required product feature sets and collaborate with Marketing on strategic improvements.

• Assist in the preparation and presentation of successful technical proposals for products, services, and systems.

• Participate in key industry technical meetings (e.g., NASPI, IEEE PSRC) and contribute to technical manuals, datasheets, and ordering guides.

• Assume project management or supervisory roles on assigned projects, ensuring execution within schedule and budget.

Requirements:

• B.S. in Electrical Engineering is mandatory.

• 3–5 years of direct experience working with relays and records.

• Working knowledge of electric power systems, utility or engineering firm protective relay applications, and industry practices.

• Hands-on experience with EMTP, load flow, and short circuit studies.

• Excellent technical training, public speaking, written communication, and collaborative team skills.

• Applicants must be legally authorized to work in their country of residence with no restrictions on travel between Canada and the USA.

• Ability to manage travel demands of up to 25% across regional and international client sites.

• Ability to successfully complete standard pre-employment background checks and drug screening protocols.

Rewards:

• Highly autonomous remote delivery model from any major city in Canada or the USA.

• Opportunity to lead project initiatives and participate in high-visibility industry organizations (NASPI, IEEE PSRC).

• Comprehensive professional development through educational opportunities and exposure to advanced communication architectures.

To Apply:

If you are interested in this opportunity, please forward your resume (in Word format) directly to Mario Tomberli, Director of Recruitment, at [email protected] referencing “Technical Services Engineer” in the subject line of your email. To view other opportunities currently available, please visit: