Customer Service Representative

Our client, a leading manufacturer in the window and door industry, is seeking a proactive and detail-oriented Customer Service Representative. In this role, you will be the key liaison between the company and its customers, ensuring exceptional service and smooth communication.
Immediate Opening for CSR - windows and doors
What We Offer
- Competitive salary and benefits
- A collaborative and supportive work culture
- Opportunities for growth and development
- A stable, innovative environment in the building materials industry
Responsibilities:
- Answer incoming customer calls and emails promptly and professionally
- Assist customers with product inquiries, order placement, and issue resolution
- Utilize phone etiquette to ensure positive customer interactions
- Perform data entry to update customer information accurately
- Provide information on upgrades and options
- Communicate effectively with customers to ensure their needs are met
- Analyze customer feedback to improve services
Qualifications:
- Strong customer service experience in manufacturing environment
- Some knowledge about windows or doors for commercial and residential buildings
- Excellent communication skills in English
- Proficiency in data entry and computer systems
- Ability to analyze information and provide appropriate solutions
APPLY NOW! Please respond to this posting with a copy of your resume.
After submitting your resume, you will receive a reach out from our virtual recruiter. This reach out contains an important questionnaire that must be completed to highlight your skills for this position. We will contact qualified candidates for this role.
AI (Artificial Intelligence) tools may be used at certain points of the pre-screening and selection process for this role. To learn more about ABL's AI policy, please visit www.ablemployment.com/how-abl-utilizes-automation-and-ai-technology/

Company Description

We are a locally-owned and operated staffing agency specializing in transportation, logistics, administrative/clerical, customer service, call centre, and bilingual staff for office and industrial environments. Our main focus is on direct hire and long-term temporary solutions. We have multiple branches across Canada, located in Ontario (Hamilton, Toronto, North York, Mississauga, London, Brampton, Burlington, Milton, Stratford and Woodstock) and British Columbia (New Westminster).

Company DescriptionWe are a locally-owned and operated staffing agency specializing in transportation, logistics, administrative/clerical, customer service, call centre, and bilingual staff for office and industrial environments. Our main focus is on direct hire and long-term temporary solutions. We have multiple branches across Canada, located in Ontario (Hamilton, Toronto, North York, Mississauga, London, Brampton, Burlington, Milton, Stratford and Woodstock) and British Columbia (New Westminster).