Service Advisor

You have a passion for cars and the automotive industry.

You love talking to new people and building relationships.

You are motivated by reaching set targets and goals.

You are a driven person and enjoy providing excellent customer service.

You are looking to join an amazing team of people to grow with.

If this sounds like you, you could be the newest Service Advisor to join the service team at North Bay Mazda, and we want to hear from you!!

North Bay Mazda started as a family business and has kept that value as it has grown for over 40 years. Our team works together like family and are a close group. We are looking for great people who want to work for an organization with a dynamic like this. We work hard, we work smart, and we have fun doing it! If you work for North Bay Mazda, you will be supported, challenged, and inspired by your team.

What is it?

The Service Advisor is the first point of contact for customers coming in to our Service Department. The goal is to build lasting relationships with customers, and advise them on the best practices for keeping their vehicles safe and properly maintained. The Service Advisors work with our sales team, Service Appointment Coordinator and experienced technicians to provide the outstanding service that our customers have come to expect.

What can I expect?

New Service Advisors who join our team are fully trained on all of the processes and software they will be using including the overall aspects of the parts and service departments of the dealership. They start with learning about each department in the dealership to understand how they all work together and will also go through training in the various parts and service related tasks. Our teams work together and learn from the best. The Service Advisor will be responsible for executing service processes with diligence, customer service and safety in mind. He or she would be required to provide each customer with a personalized service experience in order to foster excellent relationships within the dealership. This position also requires you to provide each customer with an experience that earns the right to their business.

The working hours for this position will be day shifts from Monday to Friday.

One of the objectives of North Bay Mazda is to grow our people. There will be enough growth and development opportunities that can help people build careers.

What do I need?

The minimum schooling requirement is a High School Diploma or equivalent. Previous customer service experience is required, and previous Service Advisor experience is a valuable asset.

Some of the things that will make you successful in this position are:

- Being a collaborative professional who promotes teamwork and works cohesively within a team-oriented environment

- An experience in Customer service, specifically in problem solving areas

- Excellent computer and organizational skills

- Ability to pay attention to details

- Being an outgoing, enthusiastic and self-starter person

Compensation:

- Competitive Salary

- Comprehensive Benefits Package

- Professional Development and Training Opportunities

- Employee Purchase Program

- Employee & Family Assistance Program

- Corporate Discounted Membership with GoodLife Fitness

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North Bay Mazda welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.