Procurement & Customer Support Specialist

Procurement & Customer Support Specialist

Location: Mississauga, ON
Work Arrangement: Hybrid – 1 day per week remote after training
Employment Type: Full-Time
Salary up to $65,000 annually

Position Overview

We are seeking a highly organized and customer-focused Procurement & Customer Support Specialist to join a fast-paced Order Processing team. This role supports procurement, order management, logistics, inventory coordination, and customer service within a manufacturing or technical environment.

Fluency in both French and English is required. Candidates who are not professionally fluent in French will not be considered.

Key ResponsibilitiesProcurement and Supply Chain

• Manage purchasing activities and coordinate with internal teams, suppliers, and logistics partners.

• Oversee the procurement process from purchase order creation through final delivery.

• Serve as a primary contact for supplier, procurement, and logistics communications.

• Review vendor invoices and resolve pricing, delivery, and documentation discrepancies.

• Address supplier issues and escalate concerns when appropriate.

• Monitor slow-moving and obsolete inventory with internal departments.

• Coordinate material flow to support operational requirements.

• Maintain accurate material master data within the ERP system.

• Collaborate with global teams on procurement initiatives and process improvements.

• Assist with training new team members and communicating procedural updates.

Customer Support and Order Management

• Provide professional customer service in both French and English by phone and email.

• Maintain accurate customer information within ERP and CRM systems.

• Prepare sales and service quotations.

• Manage the complete customer order cycle, including:

  • Order entry and confirmation

  • Shipping coordination

  • Invoicing

  • Returns and credits

• Coordinate shipments with warehouse and logistics personnel.

• Partner with Sales and Marketing to ensure a positive customer experience.

• Work with Finance to resolve credit, billing, and payment inquiries.

• Participate in occasional international travel for training or business meetings.

Required Qualifications

• Professional fluency in French and English, both written and spoken.

• At least five years of experience in procurement, order processing, customer support, supply chain operations, or a related field.

• Experience managing the full procurement and customer order cycle through an ERP system.

• Strong proficiency in Microsoft Excel, Word, and Outlook.

• Experience working with CRM platforms.

• Excellent customer service, communication, and problem-solving skills.

• Strong organizational and time-management abilities.

• Exceptional attention to detail and accuracy.

• Ability to manage multiple priorities in a fast-paced environment.

• Ability to work independently and collaboratively.

• Post-secondary diploma or an equivalent combination of education and relevant experience.

Preferred Qualifications

• Experience in an engineering, manufacturing, or technical environment.

• Knowledge of logistics, inventory management, and international shipping.

• Experience working with global suppliers and cross-functional teams.

• Familiarity with continuous improvement initiatives and process documentation.

Cala Sourcing Solutions LLC uses Workwolf's AI-enabled tools to sort and screen applications based on job-related criteria. All hiring decisions involve human review.