Customer Support Representative - Medical Device Company

Customer Service Representative

Motion Concepts a medical device manufacturer is looking for a customer service professional with solid experience to support the sales process from quoting all the way through to shipping the final product.

Requirements of the position

• Quotations – receiving, processing and tracking of RFQ's (requests for quotation) and coordinating with the Customer in providing product knowledge.
• Co-coordinating customer issues such as order tracking, return processing, complaints and service parts and upgrading products.
• Processing of orders all the way through to invoicing, including shipping documentation, for North American and oversea shipment.
• Prepare and update various sales and tracking spreadsheets.
• Perform general administration tasks and support other departments if applicable

Qualifications

• College diploma in business related discipline preferred
• Previous CSR/Inside sales experience – at least two years
• Familiar with ERP system Navison is an asset
• Excellent communication skills
• Extensive experience using MS office software – primarily with Excel intermediate to advanced
• Must be able to work on a variety of tasks simultaneously with frequent interruptions and with attention to timelines and details.
• Enjoys working with others and being part of a team.

Company Description

About Motion Concepts and Invacare
Motion Concepts and Invacare are recognized leaders in mobility, seating, and complex rehabilitation solutions designed to improve independence, function, comfort, and quality of life for individuals with mobility challenges.
Our portfolio includes advanced power mobility solutions, Motion Concepts power positioning systems, Invacare mobility products, and Matrx seating and positioning solutions. We work closely with rehabilitation professionals, mobility equipment providers, clinicians, and other healthcare partners to develop solutions for a wide range of client needs.
We are looking for an experienced, relationship-driven Territory Business Manager – Seating & Mobility
to lead and grow our business within the assigned territory.

Company DescriptionAbout Motion Concepts and InvacareMotion Concepts and Invacare are recognized leaders in mobility, seating, and complex rehabilitation solutions designed to improve independence, function, comfort, and quality of life for individuals with mobility challenges.Our portfolio includes advanced power mobility solutions, Motion Concepts power positioning systems, Invacare mobility products, and Matrx seating and positioning solutions. We work closely with rehabilitation professionals, mobility equipment providers, clinicians, and other healthcare partners to develop solutions for a wide range of client needs.We are looking for an experienced, relationship-driven Territory Business Manager – Seating & Mobility to lead and grow our business within the assigned territory.