Senior Real Estate Admin and Operations Manager

The Opportunity

Taylor Allen Associates, one of the top-producing residential real estate teams within Sotheby's International Realty Canada, is seeking a Senior Operations Manager to lead the operational infrastructure behind a high-volume practice serving clients from first-time buyers to ultra-high-net-worth individuals.

This is a senior, high-accountability role for an experienced operator who takes pride in excellent work and wants to be an integral part of a growing business. You'll work closely with the team's lead agents, with considerable ownership of day-to-day operations and a clear path to Director as your contribution and leadership grow.

What the Role Covers

• Marketing: owns end-to-end marketing for every active listing - directing photographers, designers, copywriters and ad placement - ensuring each property goes to market professionally, on-brand and on schedule

• CRM and referral network: manages the referral pipeline across the international Sotheby's network, ensuring every live referral is tracked, actioned and followed through, while strengthening referral relationships

• Listing coordination: owns the full listing lifecycle - paperwork, vendors, inspections and client contact — start to finish

• Executive partnership: keeps priorities moving forward for the lead agents - anticipating needs, exercising sound judgment and solving problems independently

• Deal volume management: confidently manages 20-30 concurrent listings and 35-55 annual closings, maintaining a consistently high standard of service

• Systems & process improvement: uses technology and process improvements to increase efficiency and support growth; over time, partners with the team's business coach to help shape the business's next-generation operating systems

What We're Looking For

• Five+ years of residential real estate operations experience; luxury or high-net-worth experience is a strong asset

• Committed to an operations career - this is a dedicated leadership role, not a stepping stone to sales

• Poised, professional and highly discreet with sophisticated, high-net-worth clients

• A self-starter, comfortable with technology, who takes ownership and anticipates what's needed without being asked

• Looking for a role where responsibility, contribution and opportunity grow over time

• Based in the Greater Toronto Area, with reliable transportation for regular site, vendor and client visits