Digital Solutions Manager

We're recruiting a Digital Solutions Partner for a leading Western Canadian electrical distributor with over 20 locations across BC, Alberta, and Saskatchewan. Recognized as one of Canada's Best Managed Companies, they are committed to fostering an inclusive workplace where employees can thrive. If this opportunity aligns with your experience, we'd love to connect with you. Schedule: full-time onsite for the first 3 months, then transition to 3 days onsite and 2 days from home. Monday to Friday, 8:00am – 4:30pm. Onsite location: Surrey, BC This role combines team leadership, solution development, and hands-on delivery, making it ideal for someone who enjoys building scalable systems while guiding a high-performing team. Working closely with business stakeholders, you will lead digital transformation initiatives involving systems, data, and integrations that enhance operational efficiency and customer experience. Compensation:

• Base salary of $115K - $125K
• Annual profit-sharing
• 4 weeks of paid vacation
• RRSP matching
• Health and dental benefits
• Birthday day off

Responsibilities

• Leadership & Delivery
  • Lead, mentor, and develop a high-performing Digital Solutions team, providing coaching and technical direction.
  • Oversee the deployment and governance of Microsoft Copilot and Claude, including ongoing enhancement, maintenance, and security of AI solutions.
  • Drive team effectiveness through standardized delivery practices, change management, and continuous improvement.
• Solution Design & Architecture
  • Design and deliver scalable solutions across ERP, CRM, eCommerce, and data platforms.
  • Lead system integrations, process automation, and platform optimization across cloud and on-premises environments.
  • Maintain compliance with documentation standards, operating procedures, and security requirements.
  • Support enterprise architecture planning and ongoing process and technology improvements.
• Data & Reporting
  • Oversee master data quality and maintain the integrity of the company's data lake.
  • Manage APIs and data integrations to support seamless information flow across systems.
  • Develop and enhance self-service reporting tools, data marts, and product information management (PIM) capabilities.
  • Create and maintain accurate system documentation, training resources, and change logs.
• Hands-On Technical Contribution
  • Provide senior-level support across systems, integrations, APIs, automation, AI solutions, and technical operations.
  • Diagnose and resolve complex issues within cloud-based and on-premise environments.
  • Act as the primary escalation point during critical incidents and system outages.
  • Stay current on ERP, CRM, WMS, and eCommerce platforms to support ongoing business needs.
• Governance & Security
  • Promote best practices for access management, data protection, compliance, and system stability.
  • Support change control, documentation, and business continuity/disaster recovery initiatives.
  • Ensure security standards and operational procedures are consistently applied.
  • Maintain effective controls to support reliable and secure system performance.
• Vendor & Stakeholder Management
  • Build and manage relationships with technology vendors, partners, and service providers.
  • Support vendor evaluations, contract discussions, and solution implementation efforts.
  • Coordinate with external partners to resolve issues and advance technical projects.
  • Ensure third-party solutions align with business objectives and technical requirements.

Qualifications

• 5+ years of experience supporting digital solutions, enterprise applications, or data-driven systems.
• 2+ years of experience leading, coaching, or mentoring technical teams.
• Strong knowledge of SQL, API management, data lakes, and enterprise platforms such as ERP, CRM, eCommerce, and WMS.
• Hands-on experience with Power Automate, Power Apps, and Power BI is highly valued.
• Proven ability to work within hybrid technology environments spanning cloud and on-premises systems.
• Excellent communication skills with the ability to collaborate effectively across both technical and business teams.

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