IT Support Technician

IT Support Specialist (Full Time)

*** Please included Salary/Hourly wage with Resume ***

*** Must have a car as some travel is required – Compensation Provided ***

RESPONSIBLILITIES:

• Serving as the first point of contact for clients and companies seeking technical assistance in person, over the phone or email
• Performing troubleshooting through diagnostic techniques and pertinent questions
• Installing and upgrading Windows 11 and software
• Diagnose and resolve technical hardware and software issues
• Responsible for setup accounts in Active Directory and Office 365.
• Proficient in supporting Office 365 Exchange/OneDrive/Sharepoint.
• Diagnose and resolve minor network issues (e.g. LAN Access)
• Prioritize work orders/help desk ticket according to severity.
• Create a document for any issue and report events
• Accurately log work orders/help desk tickets and resolutions into help desk software management system
• Determining the best solution based on the issue
• Direct unresolved issues to the next level of support personnel
• Perform other duties upon request and ability to multitask.

Technical Requirements:

• REQUIRED MINIMUM of 5 years experience supporting end users and servers.
• Proven Experience working with Windows 11, Windows Server in a business environment
• Experienced in supporting MacOS users in a business environment is an Asset
• Ability to install, configure, administer and trouble shoot a wide range of desktop hardware and software
• Experience with troubleshooting printers, scanners and various other peripherals
• Experience with troubleshooting and supporting mobile devices (Apple & Android)
• Experience with Setting up and Maintaining Microsoft Exchange 2016 & 365

Non-Technical Requirements:

• Must be able to work independently.
• Excellent communication skills both written and verbal
• Excellent organizational & Time Management skills
• Strong critical thinking and problem-solving skills
• Ability to work under tight deadlines and managing multiple clients
• Must be detail oriented

General Duties

• Day to Day IT Support for Customers
• Managing implementation of upgrades and new projects
• Documentation of work completed
• Basic end user Training