Service Advisor

Mainland Ford is looking for experienced, results-driven Service Advisors who thrive on performance, excel in a high-volume environment, and know how to turn every customer interaction into an opportunity to build trust, loyalty, and results.

As BC's largest Ford Service Department, Mainland Ford handles 1,500+ repair orders every month, with more than 70% Retail Customer Pay business. This is the kind of volume that creates real opportunity for Advisors who are motivated to maximize their performance and earning potential.

If you're an established Service Advisor who is competitive, customer-focused, and motivated by results, you'll have the volume, customer base, and support to take your career to the next level.

Why Join Mainland Ford?

• A rewarding leadership career with a top automotive group in BC

• Full‑time, permanent opportunity

• Compensation is designed to reward performance

• Comprehensive benefits — medical, dental, mental wellness support, and more

• A supportive, performance‑driven workplace culture

• Career Growth & Development — paid training, NADA courses, and internal advancement opportunities

Schedule: Monday - Friday 7:30am - 4:00pm

Compensation: $90,000- $130,000+ earning potential

What we are looking for:

• Minimum 5 years of Service Advisor experience in a Domestic or high-volume Import dealership

• Strong customer service and relationship-building skills

• Organized, efficient, and detail-oriented

• Excellent communication skills

• Ability to manage a high-volume workload while delivering an exceptional customer experience

• Team Player with a gregarious, involved personality

• Looking for a long-term career with growth opportunities

• Provide accurate quotes and maintenance guidance

What your day will look like:

• Guide customers through the service process from check-in to vehicle delivery

• Build repair recommendations and maintenance plans based on technician findings

• Communicate repair timelines, approvals, and updates to customers

• Work closely with technicians to ensure accurate estimates and efficient workflow

• Deliver an exceptional customer experience while maximizing repair opportunities

Apply Now and take the next step in your career! Join one of Canada's Best Managed Companies.

Trotman Auto Group is an equal‑opportunity employer. Only selected candidates will be contacted. By submitting an application, you consent to Trotman Auto Group and its affiliates collecting, using, and disclosing personal information, including contacting previous employers and references, for recruitment purposes in accordance with BC's Personal Information Protection Act (PIPA).