Desktop Support Technician

Schedule: Approximately 16 hours/week – 2 fixed weekdays, 8 hours/day
Duration: Long-Term

Position Summary

We are seeking a Level 2 Desktop Support / End User Support Technician for a long-term, part-time onsite IT support position within a warehouse environment supporting approximately 100 users.

The technician will provide hands-on Windows and end-user support, manage ServiceNow tickets, troubleshoot basic connectivity issues, and assist with IT inventory and stockroom activities.

Responsibilities

• Provide onsite Level 2 desktop and end-user support.
• Troubleshoot Windows desktops and laptops.
• Diagnose hardware, software, peripheral, and connectivity issues.
• Manage and resolve ServiceNow incidents and requests.
• Assist with reducing existing ticket backlog.
• Troubleshoot basic network/LAN issues.
• Install, configure, replace, and support end-user equipment.
• Support printers and workstation peripherals.
• Perform basic break/fix and IMAC activities.
• Respond to ad hoc IT support needs.
• Maintain stockroom and IT inventory information.
• Document troubleshooting and resolutions.
• Escalate more complex issues as required.

Qualifications

• Previous Desktop Support / End User Support experience
• Windows troubleshooting experience
• ServiceNow or similar ticketing platform experience
• PC hardware/software support
• Basic networking knowledge
• Strong communication and customer service skills
• Ability to work independently
• Availability for a consistent two-day-per-week schedule

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.