Team Member - Availability must include 6AM - 4:00PM for weekdays

Hiring for the following shifts:

6:00am - 2:30pm

6:30am-3:00pm

7:30am-4:00pm

**Must be available Monday to Friday for the shifts listed above**

The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.

Hospitality & Guest Service

• Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room

• Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate

• Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge

• Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You

• Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest's order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids

• Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru

• Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests' needs

• Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue

• Listens carefully to guests and apologizes for the experience in the case of a complaint

Restaurant Operations

• Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided

• Prepares all products as required, following the order monitor to ensure the accuracy of every order

• Communicates showcase and product needs to ensure proper product availability for guests

• Regularly takes temperatures of the required products and records in the Time & Temperature Log

Policies & Procedures

• Follows all restaurant policies, procedures and standards

• Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant

• Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner

• Customer service background preferred
• Previous experience in Quick Service an asset
• Friendly and outgoing
• Flexible schedule

Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.