Automotive Service Advisor

The Automotive Service Advisor serves as the crucial link between customers and the service department, ensuring exceptional automotive service experiences. This role involves managing customer consultations, coordinating vehicle inspections, and overseeing the service process from scheduling to billing.

Responsibilities

• Consult with customers to understand vehicle issues and service needs
• Schedule service appointments and coordinate vehicle inspections
• Prepare accurate service estimates and manage parts ordering
• Handle warranty claims and ensure proper documentation
• Manage billing, invoicing, and payment processing
• Follow up with customers regarding service completion and satisfaction
• Address and resolve customer complaints in a professional manner
• Maintain detailed service records and liaise with technicians effectively