Solutions Engineer- Ontario, Canada

Supervision

Reports to: Solutions Engineering Manager

Come grow with us!

Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high-visibility work for a global leader in visual technology. At ViewSonic, we are celebrating over 3 decades of excellence, carrying on the same entrepreneurial spirit and innovation we've had since 1987. Our brand and products are well-known throughout the industry. As a result, we are growing quickly and are looking for energetic, motivated team members to expand our nest.

Your Role and Impact

The Solutions Engineer serves as ViewSonic's dedicated technical resource for Canada, providing national coverage and support across the country. In this role, you will support direct-view LED (dvLED) and broader ProAV solutions across the full project lifecycle from pre-sales technical discovery through installation, commissioning, and post-sale support. This is a hands-on role: the Solutions Engineer is expected to perform physical installation and commissioning work personally, not only to advise on it, while also carrying traditional pre-sales solutions engineering responsibilities. Technical discovery, design validation, and customer-facing demonstrations.

This role expands ViewSonic's Solutions Engineering presence across Canada and the Eastern/North Central United States, supporting a growing base of enterprise and institutional dvLED deployments.

Day to Day Responsibilities

• Partner with sales and channel teams during the pre-sales process to assess customer requirements and design appropriate dvLED and ProAV solutions
• Conduct on-site technical discovery, site surveys, and installation-readiness assessments
• Perform hands-on installation and commissioning of dvLED systems, including cabinet alignment, calibration, signal processing configuration, and system integration
• Serve as a technical escalation point during and after installation, coordinating with service, engineering, and product teams as needed
• Deliver product demonstrations and proofs of concept for prospective customers and channel partners
• Build and maintain relationships with integrators, consultants, and end customers across the Canadian market
• Provide technical training and enablement to channel partners and internal sales teams, including developing training materials and solution documentation for internal and external audiences
• Document site conditions, installation outcomes, and commissioning results in accordance with company standards
• Represent ViewSonic in a growing regional market spanning corporate, healthcare, and education verticals
• Represent ViewSonic at industry trade shows and events (e.g., InfoComm), including booth setup, show floor engagement, and teardown

Your Profile (Required Qualifications)

• Bachelor's degree in Computer, Electrical, or Electronics Engineering, or equivalent experience, with 3+ years of related experience
• Comprehensive knowledge of AV systems, including dvLED, projectors, video conferencing equipment, and digital signage
• Hands-on experience with LED cabinet installation, alignment, and calibration
• Working knowledge of video processing, signal distribution (HDMI, HDBaseT, AV-over-IP), and control system integration (Crestron, Extron, Q-SYS, or similar)
• Ability to read and interpret architectural, electrical, and structural drawings related to display installations
• Proficient knowledge of networking, wireless, internet, and various computer systems and components
• Strong communication, customer service, interpersonal, negotiation, and troubleshooting skills
• Valid driver's license and valid passport, with the ability to travel within Canada and into the United States as needed
• Based in or willing to relocate to the Toronto metro area

Preferred Qualifications

• Professional fluency in French (strongly preferred), written and spoken, particularly valuable for supporting Quebec-based and federally bilingual-mandated accounts
• CTS (Certified Technology Specialist) certification or equivalent industry certification
• Experience with ViewSonic, Samsung, LG, Planar, Absen, Daktronics, or similar dvLED manufacturer platforms
• Prior experience working directly for a display or AV manufacturer in a field or solutions engineering capacity
• Experience configuring and supporting enterprise unified communications and collaboration platforms (e.g., Microsoft Teams, Zoom, Google Workspace, or similar) for video conferencing and collaboration
• Experience with enterprise device and application management platforms (e.g., Microsoft Intune, Google Workspace Admin, or similar)
• Familiarity with the commercial AV integrator and consultant landscape across Canada
• Proficiency with MS Office products (Word, Excel, PowerPoint)

What's in it for you:

• Medical, Dental and Vision insurance options
• 401k with company match
• Paid Time Off
• Company provided equipment

Work Environment & Requirements

• Office Presence: Field-based role, working remotely from Toronto, ON with the ability to travel across Canada and into the United States up to approximately 75% of the time.
• Environment: Mix of remote/home-office work and on-site customer and installation environments.
• Physical Effort: Requires frequent physical demands in maintaining a continuous pace of business travel, and in maneuvering, installing, and calibrating dvLED cabinets and demo equipment. Able to lift up to 50 lbs. unassisted.
• Hazards: Moderate — this role involves working at heights and on ladders, lifts, or scaffolding during installation work, with appropriate safety training and equipment provided.
• Travel: Primary territory is Canada (National) and the Eastern/North Central United States. Travel into the U.S. is a regular and expected part of this role. Additional domestic or international travel may be required depending on workload and team coverage needs.

At ViewSonic, our mission is to provide excellence in visual experience by combining, products, solutions, and ecosystem developments. We celebrate and support diversity and are committed to creating a respectful and inclusive environment for all employee-partners. ViewSonic does not discriminate on any basis covered by appropriate law, and all employment is decided based on qualifications, merit, and business needs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.