Apprentice - Porsche Centre Richmond

Position: Apprentice
Employment Status: Full-Time

Dealership: Porsche Centre Richmond
Department: Service

Compensation: from $22 to $35 per hour

The new Porsche Centre Richmond is a state-of-the-art facility designed to meet the needs of Porsche customers. Driven by the desire to exceed customer expectations, our goal is to provide an extraordinary and memorable Porsche experience like no other for the years to come.

We are looking to build a team of driven automotive professionals who are excited to work hard and grow with the dealership.

Porsche Centre Richmond is seeking a Full-Time Apprentice to join our growing team.

If you are looking for an exciting opportunity to build a team of passionate automotive professionals to represent the Porsche brand, then apply to grow with us!

Porsche Centre Richmond offers:

• Opportunities for Career Advancement
• Comprehensive healthcare benefits package
• Discounted vehicle purchase program
• Associate perks program
• Fun & Inclusive Culture

SUMMARY:

The Service Advisor performs a combination of duties to increase customer satisfaction by building strong customer relations and increases profitability by maximizing service sales and gross profit. The Service Advisor plays a key role in customer retention and satisfaction.

ROLE & RESPONSIBILITIES:

• Receive repair orders from dispatch tower/Service Advisor and perform work as outlined on repair order with efficiency and accuracy.
• Ensure work is performed in accordance with dealership and factory standards.
• Communicate with parts department to obtain needed parts. Save and tag parts if the job is under warranty or if requested by the customer.
• Examine the vehicle to determine if additional safety or service work is required.
• Advise Service Advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.
• Inform dispatcher when the job is started, finished, or interrupted. Be particularly attentive to repair orders on vehicles marked “RUSH” or “CUSTOMER WAITING”.
• Complete and maintain documentation of work performed.
• Road-test vehicles to quality-check work performed.
• Supervise the work of any apprentice technicians as assigned to you by management.
• Attend factory-sponsored training classes. Keep abreast of factory technical bulletins.
• Ensure that customers' cars are kept clean.
• Keep the shop area neat, clean, and free of safety hazards.
• Comply with Federal, Provincial and Municipal regulations, such as those governing the disposal of hazardous wastes
• Assist in creating quotes for additional work required.
• Keep up to date on online training as required
• Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Working knowledge of automotive equipment
• Possess strong diagnostic and problem-solving skills in order to maintain optimal customer satisfaction.
• A highly self-motivated and organized individual.
• Well-developed interpersonal skills to effectively work with other members of the Service Department team.
• Must be committed to consistently delivering high-quality work.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• A valid Canadian driver's license, and the ability to provide drivers abstract for review.

Internal Candidates:

To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process

Grow Your Career at Porsche!

We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.