Senior Service Advisor

Country Hills Kia is Hiring a Senior Service Advisor!

Country Hills Kia is looking for an experienced Senior Service Advisor to join our growing team at our brand-new dealership. As part of the McManes Automotive Group, this exciting new location offers the opportunity to be part of something from the ground up working in a modern facility, in a prime location, alongside a team focused on delivering an exceptional customer experience.

This leadership-focused role is ideal for an experienced Service Advisor who thrives in a fast-paced environment, enjoys mentoring others, and takes pride in building strong customer relationships. The Senior Service Advisor plays a key role in supporting the advisor team, assisting with escalated customer concerns, and helping drive the success of the service department.

If you are driven, organized, customer-focused, and excited by the opportunity to grow with a brand-new dealership and an expanding automotive group, we want to hear from you!

As the next step in our hiring process, select candidates will be required to complete a brief video submission.

Benefits:

• Opportunity for advancement – we develop our people and promote from within!
• Competitive compensation plan
• Comprehensive Health Benefits Plan
• RRSP Matching Program
• Forward-thinking and supportive work environment
• Employee discounts for you and your family
• A part of McManes Automotive
• Leadership growth opportunities
• Modern dealership facility and team-oriented culture

Job Responsibilities:

• Mentor and support the Service Advisor team
• Greet customers and oversee the service process from check-in to vehicle delivery
• Accurately document customer concerns and vehicle information
• Provide estimates for repairs, maintenance, and timelines
• Communicate recommended repairs and additional work required
• Monitor repair progress to ensure promised completion times are achieved
• Handle customer concerns and assist with escalated situations
• Review completed repairs and invoices with customers
• Maintain strong customer satisfaction and retention standards
• Coordinate with technicians and management to support workflow efficiency

Qualifications:

• Minimum 3–5 years of Service Advisor experience in the automotive industry
• Previous leadership or mentoring experience is considered an asset
• Strong knowledge of automotive maintenance and repair services
• Excellent communication, organizational, and problem-solving skills
• Ability to thrive in a fast-paced environment
• Strong customer service and conflict resolution abilities
• PBS/ADP experience is considered an asset
• Valid Alberta Class 5 Driver's License
• AMVIC License required or ability to obtain

Availability:

• Monday-Friday with rotational Saturdays as required.

Thank you for considering a career at Country Hills Kia!