Counselling Centre Office Assistant

Job Summary

As the Counselling Centre Office Assistant your role is to provide a welcoming, organized and safe environment to all clients. Your primary objective is to accomplish this by managing the day-to-day operations of the Counselling Centre, assisting both clients and counsellors.

Person Summary

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  Is engaged in a growing relationship with Jesus, and a love for His Church.
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  Seeks to live out Peace Portal's “Call to Kingdom Excellence.“
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  Is aligned with Peace Portal's “Mission, Vision, Values.”
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  A teachable team player with the ability to be led.
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  A dependable and responsible self-starter able to work with time constraints and deadlines.

Responsibilities

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  Responsible for providing a safe and welcoming space for clients when they come in.
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  Answer and direct phone calls, take messages and handle inquiries promptly and courteously.
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  Manage scheduling, including booking appointments and coordinating with team members.
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  Take self-initiative to identify tasks and complete them without needing direction.
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  Scheduling client appointments and collecting and receipting clients.
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  Maintain client confidentiality.
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  Timely response to phone and e-mails.
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  Invoicing of EAPs and data entry.
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  Assisting Office Manager as directed.
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  Keep front desk and reception areas tidy and organized.
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  Cover extra shifts for other staff members when necessary.

Skills + Experience

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  Demonstrates excellent communication skills, both verbal and written.
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  Previous experience with Microsoft word and excel.
• Experience working with Jane App.
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  Experience working in administrative role.