Best Western Branford Hotel
Brantford, ON
Closed
Job Details:
- Drive event sales and business development by responding to inquiries, following up on leads, conducting property tours, and converting opportunities into confirmed weddings, meetings, banquets, galas, social events, and catering bookings.
- Develop customized proposals and packages based on client needs, vision, budget, and event requirements, including menus, room rentals, accommodations, décor, and other services.
- Manage the complete event planning process from booking through post-event follow-up, acting as the primary point of contact and ensuring all details are accurately captured and communicated.
- Coordinate event operations across departments, working closely with Kitchen, Banquets, Front Office, Housekeeping, Maintenance, and other teams to ensure events are fully prepared and executed smoothly.
- Prepare and manage event documentation, including contracts, Banquet Event Orders (BEOs), function summaries, timelines, layouts, client correspondence, and event records.
- Oversee event setup and execution, including room configurations, décor, AV requirements, vendor coordination, and on-site staff direction to ensure events meet approved standards and client expectations.
- Build strong client and industry relationships with planners, vendors, corporate clients, and other partners while providing exceptional service, resolving concerns, and generating repeat and referral business.
- Support revenue growth and financial administration by negotiating within approved guidelines, identifying upselling opportunities, monitoring the sales pipeline, securing deposits, verifying billing, and contributing to revenue targets and forecasts.
- Ensure compliance and service standards by following hotel policies, food safety and liquor regulations, fire and occupancy requirements, and brand standards, while supporting continuous improvement and other duties as assigned by management.