Regional Operations Manager

JOB TITLE Regional Operations Manager REPORTS TO Vice President Operations JOB ID # JD-FLT-05 DEPARTMENT CMW Property ABOUT US Canadian Mobile Wash offers leading expertise in Canada wide Commercial properties, Parking lots, pressure washing, cleaning, disinfecting and sanitization services. We specialize in cleaning services for all Commercial and industrial properties. Our focus is on the customer's brand, driving value through clean and safe Commercial Properties that support a quality image for their company. We strive to exceed our customer's expectations each and every time with seamless delivery of commercial washing services. We are looking for highly driven, extremely motivated, and dependable individuals who are ready to take the next step in their career and carve their path to success. You will be in the driver's seat of your success as a member of a growing business with a vision to be number one in the eyes of our customers. Nature & Scope: The regional operations manager is responsible for overseeing and supporting all of the fleet washing and sanitization business operations on a day to day basis, including staff management, scheduling, product inventory, asset allocation and local compliance. The regional operations manager is also responsible for ensuring quality cleaning services of vehicles and sites in accordance with company and customer requirements. Additionally, the regional operations manager will continuously ensure that customer service remains the number one priority and work diligently to build strong relationships with customer contacts Major Accountabilities: * Build and manage a regional team of dedicated specialists * Train, develop and motivate staff to ensure productivity and efficiency * Support and maintain the company culture of trust, unity, accountability, and excellence * Establish regional business plans, objectives and implementation strategies including process flows, organizational structure, budgeting, resource allocation and productivity-tracking and improvements * Manage the regional business unit budgets including forecasts and expenditure plans as well as overhead costs spend * Ensure staff are providing exemplary customer service to all customers at all times * Adjust and adapt operations to meet the customers schedule and business requirements * Manage all customer concerns and keep management promptly informed * Report all operational non-conformances to the Vice President, Operations * Prepare preventative action plans when required to address operational quality concerns * Ensure operational work orders are completed and accurate each day to support the back office billing department * Thoroughly and accurately complete all paperwork and systems CRM updates that support field operations and tracking * Manage inventory of supplies and establish a relationship with suppliers to assist the inventory management process and cost allocation * Ensure equipment including but not limited to the company trucks, pressure washers, temperature monitors are all in excellent working order at all times * Ensure fuel levels are consistently reviewed for each company asset to minimize downtime * Develop and modify processes as required to ensure effective, efficient, and safe operations * Promote a safety first mindset * Communicate with customers regarding their fleet and sites (via email, phone or in person) • Promote the Canadian Mobile Wash brand at all times. Be ready to speak to potential customers at any time * Effectively communicate with both external and internal contacts * Develop and maintain professional relationships with all customers * Provide oversight and assistance to mobile wash specialist to ensure seamless operations, including but not limited to: a. Cleaning vehicle interiors and exteriors in compliance with all company standards and client requests b. Operating pressure washers, vacuums, and other equipment to meet service expectations c. Using cleaning, protectives, and other agents to maintain and enhance vehicle and site appearance d. Preforming inspections and keeping a complete, accurate record of customer vehicle and site cleaning and conditions e. Carry out mobile wash duties in accordance with all safety regulations * Join the Canadian Mobile Wash Leadership Team and participate in regular leadership meetings to discuss companywide subjects * Other duties as assigned by management Education & Experience: * Broad knowledge and training in the fields of business administration, sales, marketing, operations, or similar vocations * 2+ years of supervisor experience * Strong track record of success * Strong negotiating skills with customer-centric approach * Ability to interpret financial data and manage a budget * Ability to travel and possess a valid class 3 driver's license * Self-starter with a strong work ethic and flexibility to adapt to rapid change * Well-organized, quick to respond and highly customer focused. Specific Skills: * Proven ability to manage time, set priorities and multi-task in order to meet various competing work deadlines * Attention to detail and excellent customer service, communication, and interpersonal skills * Good analytical, conceptual, and problem-solving skills with a demonstrated track record of new concept development for various projects * Dynamic leader who can energize multi-disciplinary work teams to learn and apply new skills and/or techniques that respond to business needs * Strong interpersonal and leadership skills * Dependable, punctual, proactive, and enthusiastic about learning and using new skills * Strong organizational agility; ability to manage teams through change and lead by example * Flexibility in working different shifts as required to meet customer requirements * Ability to meet the physical demands of the position, including walking, crouching, bending, and standing for extended periods * Willingness to comply with company policies and uphold standards of service quality * Ability to perform all technical duties involved for successful execution of wash services * Excellent communication skills, verbal and written in English * Excellent phone etiquette * This position requires a significant degree of self-starting and independence WHY YOU'LL LOVE WORKING FOR CANADIAN MOBILE WASH * You'll have a manager who coaches you through goal setting, frequent 1-on-1s, and real-time feedback * You'll have tons of autonomy and responsibility; we have a results-driven environment * You'll learn more than you thought was possible; our team is deeply invested in personal and professional growth * The career growth opportunities are endless at a successful, high-growth company