STV Spa
North York, ON
Posted today
Job Details:
Remote
Full-time
Experienced
We are seeking a Spa Receptionist to join our medium-sized team of wellness professionals. This role is crucial in providing excellent customer service while managing appointment scheduling through a hybrid system, coordinating client records, and maintaining a welcoming facility environment during a typical 9-hour shift. Prior spa experience is not required but is considered a plus.
Responsibilities
- Greet customers warmly and professionally
- Schedule appointments using a hybrid digital and manual system
- Handle incoming phone calls efficiently
- Process payments accurately
- Maintain and update client records
- Ensure facility areas remain clean and organized
Required Qualifications
- Proven customer service skills
- Experience with appointment scheduling software
- Cash handling proficiency
- Strong communication abilities
- Ability to multitask effectively
- Problem-solving aptitude
- Excellent time management
- Attention to detail
- Teamwork and collaboration skills
Preferred Qualifications
- 1+ years of customer service experience
- Prior spa or wellness industry experience
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Frequently Asked Questions
This is a full-time Spa Receptionist position based in North York, ON, at STV Spa.
Greet customers, schedule appointments with a hybrid digital and manual system, handle calls, process payments, update client records, and keep the facility clean and organized.
Strong customer service, experience with appointment scheduling software, cash handling, and excellent communication, time management, attention to detail, multitasking, problem-solving, and teamwork.
Prior spa or wellness industry experience is preferred, with 1+ years of customer service experience also listed as a preferred qualification.
The role involves a typical 9-hour shift, indicating a full-time schedule.
Prior spa experience is not required but is considered a plus.
Appointments are scheduled using a hybrid digital and manual system.
