Account Coordinator

We are looking for an Account Coordinator to manage customer accounts, respond to inquiries, and oversee a smart waste-monitoring program. The technology helps businesses and municipalities reduce costs, improve operational transparency, and support sustainability initiatives. The ideal candidate will have experience in customer service, administration, or account coordination, with strong organizational, communication, and problem-solving skills. Responsibilities - Manage customer accounts, assess customer needs, and respond to inquiries and complaints - Coordinate waste-compactor monitoring pilots, customer implementations, and training - Monitor compactor fullness and diagnostics while ensuring compliance with haulage service levels and invoicing agreements - Execute optimization plans to support sustainability goals - Prepare monthly, quarterly, and annual reports on compactor fullness, haulage performance, operational issues, and cost inefficiencies - Prepare service and repair quotes - Coordinate technician scheduling, dispatching, and invoicing Qualifications - Post-secondary education - One to two years of experience in customer service, administration, or coordination - Proficiency in Microsoft Office and Excel - Familiarity with CRM systems and report preparation - Excellent communication, organizational, and problem-solving skills - Self-motivated team player who can work with minimal supervision - Willingness to work occasional overtime to meet project deadline Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.