Automotive Service Advisor

Hanover Honda is expanding our service department team! We are currently hiring a dedicated Automotive Service Advisor to manage client relationships, coordinate with our shop technicians, and deliver a seamless repair experience for our Honda owners.

Core Responsibilities:

• Oversee the end-to-end guest experience from initial service drive arrival to final vehicle hand-off
• Conduct thorough intake interviews to document client concerns, vehicle symptoms, performance expectations, and contact details
• Generate and manage comprehensive Repair Orders, precise cost estimates, client authorizations, and required administrative files
• Effectively communicate diagnostic findings from technicians alongside factory-recommended maintenance schedules based on vehicle health
• Secure and log official customer approvals prior to initiating any extra service or repair work
• Maintain seamless communication with technicians, parts specialists, the warranty administrator, and the Service BDC
• Track the status of active shop repairs to provide proactive client updates regarding repair costs, parts delays, and ETAs
• Verify repair accuracy, final invoicing, and valid warranty coverage parameters prior to signing off on vehicle release
• Provide clear, professional breakdowns of completed shop labor, billing charges, and upcoming preventative maintenance needs
• Handle customer payment transactions and execute all necessary Repair Order closing procedures in the dealership system
• Address guest inquiries directly, ensuring swift escalation to management for any complex or unresolved concerns
• Execute assigned customer satisfaction follow-up tasks to maintain strong client retention

What We Look For:

• Proven track record in face-to-face customer care, team communication, and organized task follow-through
• Capability to balance a high volume of guest interactions and competing shop priorities in a fast-moving environment
• High level of operational accuracy, attention to detail, and practical decision-making skills
• High comfort level utilizing digital dealership software and modern communication systems
• Prior automotive experience is an asset
• Valid Ontario driver's licence and ability to operate customer vehicles safely, where required by the position
• Experience with PBS software is considered an asset

Why Work for UpAuto Group:

• A competitive benefits and compensation plan
• A leadership team that believes personal growth, mentorship, ongoing training and support
• UpAuto is a purpose-built business that focuses on driving growth and performance improvement at each dealership to benefit all stakeholders
• A culture of inclusivity where every individual's unique perspective is valued and respected