Food Service Supervisor

As a Food Service Supervisor at Tim Hortons, your number one priority is our guests. You help create a welcoming, fast-paced environment where people feel valued, supported, and taken care of—every shift, every day.

Working alongside restaurant management, Food Service Supervisors are a key part of the leadership team. You set the tone for service, guide your team through day-to-day operations, and help ensure standards for quality, safety, and cleanliness are consistently met.

What you'll do

• Lead by example to deliver great guest service and keep the restaurant running smoothly.

• Train, monitor, and reinforce food safety procedures so our team works confidently and correctly.

• Support daily operations by coordinating tasks, delegating effectively, and helping maintain compliance with Company policies.

• Perform walk-throughs to ensure the restaurant is ready to open, ready to close, and ready for rush periods.

• Act as Cash Manager as needed, including opening cash register(s) and verifying cash at close.

• Partner with the management team to train, develop, and communicate with team members in ways that build retention and growth.

• Ensure quality, production, and service standards are met while maintaining a safe, efficient, professional environment for guests and coworkers.

• Support accurate coverage by helping with team member scheduling and shift readiness.

• Follow up on guest-related concerns as needed and help drive resolution.

• Identify opportunities to improve efficiency and support restaurant profitability.

Shift availability

You must be available to work all shifts, including Open, Mid-day, and Closing.

Growth at Tim Hortons

If you're a high performer, there may be opportunities to grow into Restaurant Management. We'd love to learn about you—apply today.

Why you'll love working here

• A great team and supportive culture

• Competitive pay and incentive/recognition programs

• Flexible schedules

• Comprehensive training

• Team Tim Horton's Scholarship Program

• Community involvement

• Health and Dental benefits for qualifying employees

• Amazing growth opportunities

Requirements

• Tim Hortons experience is an asset

• Previous supervisory experience in Quick Service is preferred

• Must be able to lift 25 kg

• Friendly, outgoing, and guest-focused attitude

• Flexible availability across all shifts

At Tim Hortons, we welcome and support different backgrounds, perspectives, and abilities. If you're excited to lead with care and create great guest experiences, we encourage you to apply.

• Lead the front-of-house team with bold energy to deliver fast, friendly, guest-first service
• Supervise daily operations including shift coverage, workflow, and guest experience standards
• Train, coach, and develop team members to meet Tim Hortons service and quality expectations
• Manage cash, POS transactions, and basic reconciliation accurately and efficiently
• Maintain a clean, safe, and organized restaurant by following food safety and sanitation procedures
• Support food service readiness by monitoring inventory, supplies, and reporting low stock
• Resolve guest concerns quickly and professionally to protect the Tim Hortons brand
• Follow and enforce company policies, schedules, and performance expectations consistently
• Ensure compliance with health, safety, and workplace regulations at all times
• Work flexible full-time shifts including evenings, weekends, and peak periods

At Tim Hortons, you'll lead the front of house with energy, care, and teamwork. This is a fun, flexible environment where guests are your neighbours, co-workers feel like friends, and every shift brings new opportunities to grow and make a difference. We believe the best service comes from people who feel included and respected, so we're committed to building a workplace where everyone can do their best work. If you're ready for a role that's hands-on, supportive, and driven by people, we'd love to have you join our team.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.