Alphen Group - 6 Jobs
Caledon, ON
Posted today
Job Details:
$65,000 - $85,000 / year
Full-time
Management
Job Title: Customer Service Coordinator - Construction
Location: Caledon, ON
Base Salary: $65,000 – $85,000 annually (commensurate with experience).
Position Overview
Our client is seeking an experienced and dedicated On-Site Customer Service Coordinator to join the team in Caledon. You will be the primary point of contact for homeowners, overseeing quality control walkthroughs and maintaining high standards of customer satisfaction for our low-rise residential developments. The ideal candidate brings extensive Tarion knowledge, strong home construction familiarity, and exceptional conflict-resolution skills.
Key Responsibilities
- Conduct detailed Quality Control (QC) walkthroughs of low-rise homes prior to homeowner occupancy.
- Meet directly with homeowners to address inquiries, manage expectations, and document service or repair requests.
- Coordinate on-site service work and warranty claims in strict compliance with Tarion warranty guidelines.
- Serve as the main liaison between homeowners, site superintendents, trades, and the Service Manager.
- De-escalate challenging homeowner situations with patience, professionalism, and tact.
Qualifications & Requirements
- Minimum 5 years of customer service experience in the construction/homebuilding industry.
- In-depth understanding of Tarion Warranty Corporation guidelines, timelines, and claim processes.
- Practical residential construction knowledge (low-rise preferred) to assess build quality and trade work.
- Strong and positive attitude and a proven ability to handle diverse client personalities and behaviors under pressure.
- Full-time on-site availability during operational hours (7:30 AM – 5:00 PM)
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Frequently Asked Questions
The base salary is $65,000–$85,000 annually, commensurate with experience.
This is an on-site role in Caledon, ON, with full-time hours from 7:30 AM to 5:00 PM.
You will conduct quality control walkthroughs, meet homeowners to address inquiries, coordinate on-site service work and warranty claims, and act as the liaison between homeowners, site superintendents, trades, and the Service Manager.
A minimum of 5 years in customer service within the construction/homebuilding industry, with in-depth Tarion Warranty guidelines knowledge and practical residential construction understanding.
Practical residential construction knowledge with a focus on low-rise homes is preferred.
Strong conflict-resolution skills and the ability to de-escalate challenging homeowner situations with patience and professionalism.
You will be the main liaison between homeowners, site superintendents, trades, and the Service Manager, coordinating service work and warranty claims.
