Parts Manager

STRAIGHTLINE KIA MEDICINE HAT

Parts Manager

Full-Time, Permanent • Medicine Hat, Alberta • $60,000 – $85,000 per year

Run the parts department at one of southeast Alberta's fastest-growing Kia stores.

About us:

We have been part of the Straightline family since 2019 and have grown into one of the most active dealerships in Medicine Hat and one of Alberta's largest pre-owned vehicle operations. We operate out of a modern, purpose-built facility on Paul Stober Drive SE, and we were Canada's first small-city Kia EV dealership — which means our parts and service departments are working on the newest technology Kia builds, not just the back catalogue.

The way we sell is the way we operate internally: straight up, transparent, and without games. We leave the window stickers on. We show our pricing. We expect the same honesty from our managers, and we give them the room to run their departments accordingly. Straightline Kia Medicine Hat is an AMVIC-licensed business.

The Parts Manager is the leader of the Parts Team and their primary objective is to motivate, encourage, and inspire their team and parts department. The Parts Manager is responsible for deeply understanding costumer needs and should be able to provide exceptional customer service and satisfaction to all customers, both internal and external.

Job Duties:

• Establish and maintain good relationships with customers and exceed their expectations.
• Maintain proper parts inventory levels.
• Prepare an annual operating budget, goals, and objectives for the Parts Department and monitor the department's performance.
• Responsible for onboarding, training, and development of Parts Department.
• Coordinate & ensure the availability of parts.
• Create and maintain a positive relationship with customers and focus on problem resolution and customer satisfaction.
• Work directly with warranty clerks to administer warranty claims, as well as understand and apply warranty guidelines.
• Extensive knowledge of parts pricing procedures.
• Conduct monthly meetings with department employees to discuss activities and problems of mutual interest.
• Report performance goals and achievements regularly.
• Responsible for inspecting each part received for accuracy, proper pricing, and damage.
• Perform assigned duties safely and responsibly that do not expose yourself or other employees to unnecessary risk of injury.
• Review the previous month's sales/profit to determine where improvements can be made.

Successful Candidates Possess:

• Minimum high school diploma or equivalent; bachelor's degree in business, automotive management, or a related field is preferred.
• Proven experience as a Parts Manager or in a similar role within the automotive industry.
• Strong knowledge of automotive parts, accessories, and vehicle systems.
• Excellent leadership, communication, and interpersonal skills.
• Proficient in using dealership management software and other relevant computer applications.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Ability to analyze performance data and make data-driven decisions.
• Valid driver's license with a clean driving record.

Why Work for Straightline Kia Medicine Hat:

• $60,000 – $85,000 base salary, set on experience and what you bring to the counter. The top of the range is real and reserved for a proven franchise parts manager.

• Performance bonus tied to department gross profit and inventory health — you share directly in what you build.

• Comprehensive health, dental, and vision benefits for you and your family.

• Manufacturer-paid Kia training plus ongoing development in inventory management and dealership financial performance.

• Employee pricing on vehicle purchases, parts, accessories, and service — for you and your immediate family.

• Real hours. Monday to Friday, 8:00 AM – 5:00 PM, with a rotating Saturday 9:00 AM – 2:00 PM. Closed Sundays and statutory holidays.

• Room to grow. Straightline operates six locations across Alberta and B.C. Fixed operations leadership here has a path forward, not a ceiling.

• Relocation assistance is available for the right candidate. Medicine Hat offers big-city career opportunity with a cost of living that lets your salary go considerably further.

Straightline Kia Medicine Hat is an equal opportunity employer committed to diversity and inclusion. We consider all applicants regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, and Indigenous status. We are committed to providing accessible employment practices that are in compliance with applicable legislation. If you require accommodation during any stage of the recruitment process, please let us know.