Systems Administrator

Position Title: SYSTEMS ADMINISTRATOR

Reports to: Senior Systems Administrator

Job Overview

Reporting to the Senior Systems Administrator, the Systems Administrator is responsible for the day-to-day administration, maintenance, and support of the Haisla Nation's technology infrastructure, systems, networks, and security services. The role manages user accounts, permissions, folder access, device lifecycles, and escalated technical issues, while supporting the delivery of reliable and secure technology services. The Systems Administrator also supports technology projects, operational continuity, and the effective use of technology across the organization.

Organizational Status

The Haisla Nation is the band government of the Haisla people. Our mission is to build a powerful, prosperous and proud community, healthy in mind, body and spirit. We believe in building a strong and thriving community, with healthy and happy members and a sustained and prosperous environment. We are about 1962+ people, with approximately 532 living in Haisla (Kitamaat Village). We have lived off the land and waters of our traditional territory for thousands of years, and it remains the focus of all we do.

Duties & Responsibilities

• Perform advanced systems and network management duties and functions.
• Provide regular as well as ad-hoc IT education and training to all Haisla Nation Council's staff.
• Support system and network initiatives through technical administration, troubleshooting, and operational support.
• Act as an escalation point for Computer Technicians, providing guidance, troubleshooting assistance, and resolution of complex technical issues to ensure efficient delivery of IT services.
• Develop the overall systems and network architecture design and ensure infrastructure is current.
• Assess near and long-term IT capacity needs and perform capacity planning and disaster recovery.
• Responsible for the overall systems and networking performance, monitoring, maintenance, support, and optimization.
• Manage endpoints and cloud services using Microsoft Intune, PowerShell, Windows Autopilot, Azure, Microsoft 365, Entra ID, and Defender within a hybrid infrastructure.
• Develop, implement, and validate data retention and backup procedures along with disaster recovery plans to prevent data loss and ensure business continuity in alignment with organizational policies.
• Automate and streamline routine system administration tasks using scripting and automation to support efficient, scalable deployment of applications, devices, configurations, updates, and security policies.
• Document system configurations, processes, and troubleshooting steps for future reference, team collaboration, knowledge base development, and training purposes.
• Collaborate with vendors and partners to evaluate, implement, and optimize IT solutions, ensuring professional relationships and effective delivery of services.
• Administer user accounts, permissions, access controls, and Group Policy Objects (GPOs) in Active Directory, ensuring data security and adherence to organizational and industry standards.
• Support incident response and maintain service availability while isolating and containing issues, analyzing root causes, documenting findings, and restoring systems in alignment with industry standards.
• Implement and monitor Servers and Network Attached Storage.
• Communicate electronically (and in-person) with HNC users experiencing technical difficulties by troubleshooting and documenting problems.
• Evaluate new technologies and provide recommendations and direction on IT solutions.
• Liaise with service providers, vendors, and contractors to support the resolution of complex technical issues, equipment procurement, and IT contract administration.
• Provide technical support to the Haisla Nation Council's employees regarding computer hardware, software, and network-related issues.
• Provide support for issues related to mobile device operating systems, software applications, and security configurations.
• Install, configure, and maintain computer hardware and software systems, including operating systems and application software.
• Reproduce, diagnose, and resolve hardware and software problems reported by end-users, including troubleshooting issues with printers, scanners, and other peripheral devices.
• Follow proper change management processes and post-implementation review of modifications and enhancements.
• Set up and maintain computer networks, servers within the Haisla Nation Council, including connecting devices to the Internet and ensuring proper network connectivity.
• Proactively identify and troubleshoot network issues such as slow or unstable connections to optimize network connectivity and performance.
• Perform routine maintenance and updates, including software installations, patches, and security updates.
• Document user needs and create purchase orders for technical components.
• Assist in the procurement and inventory management of computer hardware and software.
• Maintain record of work performed in ticketing system and escalate issues as needed to other IT Team members or external vendors.
• Follow and contribute to the development of policies and standards around user access, security and acceptable use of the Haisla Nation Council network.
• Set up and maintain Internet and Intranet web sites and web server hardware and software.
• Provide user support for electronic (e-mail) systems and web content management systems.
• Other related duties as requested by the Senior Systems Administrator.

Skills & Qualifications

• Recognized certifications (e.g., VCP, A+, MCNA, MCP, CCNA, CompTIA, Microsoft Certified: Azure, 365 Administrator Associate – AZ-104) Microsoft 365 Certified: Administrator Expert, Microsoft 365 Certified: Endpoint Administrator Associate is considered an asset.
• Thorough knowledge of network and system administration, with experience managing systems in a complex enterprise network and strong expertise in TCP/IP, DNS, DHCP, and related network services and protocols.
• Diploma or Bachelor's degree in Computer Systems, Information Technology, or a related discipline, or an equivalent combination of education, training, and experience.
• 3 to 5 years of experience in supporting, maintaining complex systems and network environments and designing complex solutions.
• Strong knowledge of SonicWall, FortiGate, and other next-generation firewalls (NGFW) and VPN appliances; Dell Servers, Laptops, Desktops and Switches, Meraki Wireless Access Points, and Mobile Device Management, Microsoft Surface Tablets/Laptops, M365, Azure cloud technologies and Teams phones, VOIP, telephony, and PowerShell scripting.
• Working knowledge of Cloud and Network Attached Storage Systems, Synology.
• Experience working for a band government or Indigenous organization is an asset.
• Strong analytical, problem-solving, and decision-making skills.
• Demonstrated ability to investigate, troubleshoot, and resolve technical issues logically.
• Ability to investigate and resolve operating system, network and related component problems as related to the work performed.
• Ability to establish and maintain effective working relationships with staff and external contractors.
• Strong organizational and time management skills with an attention to detail.
• Strong interpersonal, communication, and presentation skills with the ability to professionally connect with and influence a diverse group of individuals.
• Ability to work non-standard hours to implement changes.
• Ability to convey technical details in understandable terms, both orally and in writing.
• Ability to work in a busy environment, maintain data confidentiality, and work with limited supervision.
• Satisfactory completion of criminal records check (with vulnerable sector screening if relevant).

Why Join Us?

We are proud to offer a supportive and inclusive work environment where your contributions make a meaningful impact. In addition to a competitive salary, we offer a comprehensive benefits package, including:

• Extended health and dental coverage
• Pension matching up to 5.5%
• 10 days of standard vacation
• 5 days of paid self-care days
• 10 days of paid sick leave
• 10 paid days during the Christmas office closure
• 5 days of other leave for personal matters (e.g., medical appointments or household emergencies)
• Professional development and training opportunities
• Employee assistance program (EAP)
• Cultural leave and wellness initiatives

Salary Range: $34.90/hr - $39.01/hr

Position Type: Full-Time

Closing Date: Will remain open until the position is filled

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.