Associate Director of Wellness

Associate Director of Wellness
As the Associate Director of Wellness, you will provide strategic and operational leadership for the Wellness Department, ensuring the delivery of safe, high-quality, resident-centred care that aligns with The Care Group's values, Assisted Living Registry (ALR) standards, Community Care and Assisted Living Act, and Island Health requirements.
Duties and Responsibilities:
Clinical Leadership & Resident Care

• Lead the day-to-day clinical operations of the Wellness Department, ensuring the delivery of safe, compassionate, and resident-centred care.
• Complete resident health assessments, reassessments, and determine appropriate service levels in accordance with Assisted Living regulations.
• Develop, implement, and regularly review individualized Personal Service Plans (PSPs) to meet residents' changing needs.
• Monitor resident health status and collaborate with physicians, nurse practitioners, pharmacists, allied health professionals, and external healthcare providers to coordinate care.
• Oversee medication management practices and ensure compliance with professional, organizational, and legislative standards.
• Support resident admissions, transitions, hospital discharges, and move-in assessments to ensure a seamless care experience.
• Promote resident independence, dignity, choice, and quality of life through evidence-informed care practices.

Regulatory Compliance & Quality Improvement

• Ensure compliance with the Community Care and Assisted Living Act, Assisted Living Registry (ALR) standards, WorkSafeBC requirements, infection prevention and control practices, and all applicable provincial regulations.
• Maintain accurate and confidential clinical documentation and electronic health records.
• Lead quality assurance initiatives, audits, incident investigations, risk management activities, and continuous quality improvement projects.
• Monitor clinical indicators, identify trends, and implement corrective actions to improve resident outcomes and service quality.
• Ensure emergency preparedness plans, infection prevention protocols, and resident safety programs are effectively implemented and maintained.

Leadership & Team Development

• Provide leadership, mentorship, coaching, and clinical guidance to licensed nurses and wellness team members.
• Foster a collaborative, respectful, and accountable workplace culture that reflects The Care Group's values.
• Participate in recruitment, onboarding, orientation, performance management, employee development, and succession planning.
• Coordinate staffing requirements and support effective workforce planning in collaboration with site leadership.
• Identify learning needs and facilitate ongoing education, competency assessments, and professional development opportunities.

Resident, Family & Community Relations

• Build positive relationships with residents, families, and substitute decision-makers through open, compassionate, and professional communication.
• Lead family meetings and care conferences to discuss resident care needs and service plans.
• Respond promptly and professionally to resident and family concerns, ensuring timely follow-up and resolution.
• Collaborate with interdisciplinary teams and community partners to enhance resident care and wellness services.
• Conduct tours with prospective residents and families and explain the different care and service options available at The Gardens.
• Complete pre-admission assessments and help determine the appropriate level of care and services.
• Maintain and actively manage waitlists, including regular follow-up with prospective residents and families.
• Work closely with the GM to support admissions, occupancy and timely filling of available suites.
• Support prospective residents and families through the process from initial inquiry and tour through to assessment, admission and move-in.
• Coordinate and schedule resident care and support services based on individual service plans and assessed needs.
• Review and adjust service schedules as residents' needs change.
• Work with the care team to ensure staffing and service delivery are aligned with the services being provided to residents.

Operational & Financial Management

• Participate in the development and management of the Wellness Department budget while ensuring responsible use of resources.
• Monitor staffing, clinical supplies, equipment, and operational expenditures to support efficient service delivery.
• Identify opportunities to improve workflows, enhance resident services, and increase operational efficiency.
• Support occupancy initiatives by collaborating with leadership during resident assessments and admissions.

Documentation & Reporting

• Ensure accurate, timely, and confidential documentation of resident care, assessments, incidents, and regulatory reporting requirements.
• Prepare reports, audits, quality improvement metrics, and other operational reports for leadership and regulatory agencies as required.
• Maintain clinical records and documentation in accordance with organizational policies and legislative requirements.

Health, Safety & Infection Prevention

• Champion a culture of workplace health and safety by promoting safe work practices and regulatory compliance.
• Lead infection prevention and control initiatives and ensure staff adhere to established protocols.
• Participate in emergency preparedness planning and coordinate the Wellness Department's response during emergencies.

Other Duties

• Participate in organizational committees, accreditation activities, and strategic initiatives as assigned.
• Perform other duties related to the position that support the operational needs of the community and The Care Group.

Education, Skills and Experience Required:

• Current Registered Nurse (RN) registration in good standing with the British Columbia College of Nurses and Midwives (BCCNM).
• Minimum 5 years of progressive nursing experience, including at least 3 years in a leadership or management role, preferably in assisted living, seniors' housing, or long-term care.
• Strong knowledge of Assisted Living Registry (ALR) standards, BC healthcare regulations, resident assessments, care planning, medication management, and quality improvement.
• Demonstrated leadership experience in supervising, coaching, and developing multidisciplinary teams.
• Experience with incident investigations, risk management, infection prevention and control, and regulatory compliance.
• Excellent communication, interpersonal, organizational, and problem-solving skills, with the ability to build positive relationships with residents, families, physicians, and community partners.
• Proficiency with electronic health records (EHR) and Microsoft Office Suite.
• Current CPR and First Aid Certification.
• A degree in Nursing is required; additional education in Gerontology, Leadership, Health Care Administration, or a related field is considered an asset.
• Experience working in an assisted living or seniors' housing environment is strongly preferred.
• Experience with PointClickCare, or other electronic care management systems is considered an asset.

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