Jr. Operations Coordinator

Jr Operations Coordinator – Kitchener, ON.Employment Type: Full-Time | Experience Level: Entry-Level

Compensation: $50,000 Base

Schedule: In-office, Monday to Friday, 8:00 AM – 5:00 PM

As a Jr Operations Coordinator, you will provide essential day-to-day support to our team by helping track and trace freight, maintain accurate shipment information, and ensure loads are progressing as expected. You will work closely with our Operations and Sales teams to provide updates, follow up on shipments, and assist with keeping freight moving smoothly across North America.

This is an entry-level, fast-paced role that is ideal for someone who is highly organized, detail-oriented, and eager to learn. Previous 3PL or logistics experience is an asset but is not required—we are willing to train the right candidate who is dependable, motivated, and interested in building a career in the transportation and logistics industry. For individuals who demonstrate initiative, drive, and a strong work ethic, this role offers significant potential for rapid growth and career advancement within the company.

About Rome

Founded in 2000, Rome is a leading third-party logistics (3PL) provider committed to delivering tailored solutions that enhance supply chain efficiency. Our mission is to help companies and carriers streamline operations, optimize service, and accelerate their speed to market.
With a strong national presence and an entrepreneurial culture, Rome is in an exciting stage of growth. Here, your initiative and performance define your success, your future is in your hands.

Responsibilities

• Shipment Tracking & Tracing: Monitor shipments throughout the transportation process, track carrier updates, and follow up on loads to ensure accurate and timely status information.
• Shipment Updates: Maintain accurate and up-to-date shipment information in internal systems, including pickup and delivery statuses, ETAs, and other relevant details.
• Carrier Follow-Up: Communicate with carriers to obtain shipment updates, confirm pickup and delivery details, and follow up when information is missing or delayed.
• Data Entry & Documentation: Accurately enter and update shipment information, tracking notes, and other operational documentation in company systems.
• Operations Support: Provide day-to-day administrative support to the Operations team, including assisting with shipment coordination, organizing information, and completing routine tasks.
• Issue Escalation: Identify delays, missing information, or potential shipment issues and promptly communicate them to the appropriate Operations team member for resolution.
• Communication: Communicate professionally with carriers, internal teams, and other relevant parties to ensure accurate information is shared and shipments remain on track.

Key Attributes

• Education & Experience: Post-secondary education in a relevant field or at least 1 year of logistics/transportation experience is preferred.

• Technical Skills: Proficient in Microsoft Office (Excel, Outlook, Word) and CRM systems.
• Attention to Detail: Strong organizational skills with a focus on accuracy.
• Client Relationship Management: Ability to build and maintain strong client relationships.
• Motivation & Attitude: Highly driven, proactive, and eager to grow a career in logistics.

What We Offer

• Supportive, Close-Knit Team: Work in a collaborative environment where your success is our priority.
• Comprehensive Benefits: Access a robust benefits plan and GRRSP contribution match for your financial well-being.
• Paid Time Off: Enjoy paid vacation and personal time to recharge.
  Work-Life Balance: Benefit from a healthy balance between your professional and personal life.
• Fun Team Events: Enjoy quarterly social events like BBQs, Jays games, holiday socials, and more.
• Professional Development: Ongoing opportunities for skill enhancement and career progression.
• Top Workplace Recognition: Proud to be one of Canada's Top 50 Best Workplaces™ in 2025!
• Inclusive Company Culture: Be part of a workplace that values camaraderie, connection, and diversity.

Rome Logistics Group is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please let us know. Rome Logistics Group is an equal opportunity employer.