Product Delivery Manager, Contract

BIMM is booming, so we're looking for a Product Delivery Manager (on a 6-month contract) to join our team.

This is a hybrid role requiring two days per week in our Toronto office.

Who we are

BIMM is a Toronto-based agency that lives at the intersection of data, technology and creativity to provide clients with high-performing campaigns and digital products that shape connected customer experiences. We've helped our clients implement fully integrated CRM customer journeys, built robust digital experiences and created national loyalty programs with decades of experience across automotive, financial, telco and retail.

We are creative realists, which means our ideas and solutions are grounded in the realities of our clients' businesses. We believe big ideas are nothing without big results (and flawless execution); high-performing agencies deliver high-performing campaigns, products and experiences; and the best solutions happen when we collaborate with clients as partners.

This is an existing vacancy, not a made-up role — this one's already got a desk waiting

Who we're looking for

You're the person who can look at a complicated digital initiative and quickly figure out how we're actually going to get it done. You're equal parts organized operator, problem solver and client partner — comfortable connecting the dots between product, design, technology, timelines and budgets.

Yes, you probably have a mildly unhealthy appreciation for a well-maintained project plan. But you also know great delivery isn't just about checking boxes and updating Jira. You understand the product we're building, why it matters to the client and the user, and what trade-offs need to be made when reality inevitably gets in the way of the plan.

You've led cross-functional teams through the digital product development lifecycle and know how to create clarity when there are competing priorities, shifting requirements and lots of people involved. You're proactive, you communicate early, and when something is at risk, you're already thinking about the recovery plan — not just the status update.

Responsibilities

Product Delivery

• Own end-to-end product delivery, working across Product, Design, Engineering and QA to move digital products and features from kickoff through launch and beyond.
• Partner closely with Product Managers to translate product priorities and roadmaps into clear, executable delivery plans, while protecting space for Product to focus on customer needs, outcomes and longer-term strategy.
• Facilitate planning, estimation and prioritization conversations with Product, Design and Technology, ensuring commitments are achievable and teams are aligned before work begins.
• Partner with QA, Product and Technology to ensure appropriate QA, UAT, release readiness and launch planning are in place before work goes live.
• Bring a product mentality to delivery by understanding the client's business objectives and ensuring the team isn't only shipping outputs, but working toward meaningful outcomes.

Project Management

• Build and maintain delivery plans that connect scope, milestones, dependencies, resources and timelines, ensuring teams understand what needs to happen, when and why.
• Maintain visibility into the health of the engagement and proactively surface risks, blockers, dependencies and trade-offs before they become surprises.
• Establish and maintain the project operating rhythm, ensuring ceremonies, status reporting, decision-making and cross-functional collaboration are purposeful and help move the team forward.
• Manage scope throughout the engagement, identifying changes early and clearly communicating their impact on timelines, budget, resources and priorities.
• Coordinate delivery across internal teams, client teams and third-party partners, ensuring handoffs and dependencies don't become bottlenecks.
• Bring structure to ambiguity. When priorities shift or something doesn't go according to plan, help the team establish a clear path forward rather than simply documenting the problem.
• Continuously look for ways to improve how we deliver — from smarter processes and better tooling to thoughtful use of AI and automation that reduces administrative work and gives teams more time to solve meaningful problems.

Account & Commercial Management

• Lead the operational side of project delivery, including capacity planning, resource coordination, budget tracking, forecasting and utilization, working closely with the Account Management team to maintain visibility into project financials, resourcing needs and overall engagement health.
• Partner with Account Management to monitor project burn, budget performance and forecasts, identifying potential financial or resourcing concerns early.
• Support Account Management in assessing the delivery implications of new requests, scope changes and emerging client needs, helping determine impacts to effort, budget and team capacity.
• Provide the delivery inputs needed to support financial reporting, resource planning and engagement forecasting, ensuring commercial decisions are grounded in the realities of the work.

Client & Team Leadership

• Be a key point of contact for client stakeholders, setting clear expectations around scope, timelines, dependencies, decisions and delivery health.
• Keep clients informed without overwhelming them — translating delivery complexity into clear, concise updates that make it easy to understand what's going well, what needs attention and what decisions are required.
• Build strong working relationships across client and internal teams, helping Product, Design, Technology, QA and Account Management stay aligned around shared priorities.
• Proactively facilitate conversations when alignment is needed, bringing the right people together to resolve blockers, make decisions and keep delivery moving.
• Create an environment where teams have the clarity, context and support they need to do their best work.

Requirements

• 4+ years of experience in digital product delivery, digital project management, product management, program delivery or a similar client-facing role.
• Proven experience delivering websites, mobile applications, platforms or other complex digital products through the full software development lifecycle.
• Strong understanding of Agile product development, with hands-on experience working with Scrum, Kanban or hybrid delivery models.
• Demonstrated ability to build and manage project plans across scope, timelines, budgets, resources, milestones and dependencies.
• Experience managing project financials, including budget tracking, burn, forecasting and resource utilization.
• Strong client relationship experience, with confidence communicating with stakeholders ranging from day-to-day working teams to senior leadership.
• Working knowledge of the digital product development lifecycle and enough technical fluency to participate in conversations about architecture, APIs, integrations, environments, releases and technical dependencies.
• Experience supporting QA, UAT and production release processes.
• Strong written and verbal communication skills, with the ability to turn a lot of complicated information into a clear answer to: Where are we? What's at risk? What do we need to do next?
• Exceptional organization and attention to detail without losing sight of the bigger picture.
• Comfort operating in a fast-paced agency environment where you may need to navigate changing priorities, multiple stakeholders and a healthy amount of ambiguity.
• A bias toward action. You don't wait for problems to resolve themselves — you bring the right people together, create clarity and help move the work forward.

Nice to have

• Previous experience working in a digital agency, consultancy or professional services environment.
• Experience managing large-scale or multi-workstream digital engagements.
• Familiarity with tools such as Jira, Confluence, Figma, GitHub and Microsoft 365.
• Experience working with distributed development teams, external vendors or multiple agency partners.
• Experience using AI-assisted tools or automation to improve project operations, reporting, documentation or team workflows.

What's in it for you?

• Culture: Our squad is fun, friendly and entirely egoless. We believe great work and having fun doing it don't have to be mutually exclusive.
• We believe in working and meeting with purpose, with a hybrid working model from our Toronto office.
• Belonging: We're committed to creating an environment where different perspectives, backgrounds and personalities are represented, respected and celebrated.
• Growth: As part of the kyu collective, BIMMers have access to a broader network of resources, training and development opportunities. We also prioritize professional growth through Lunch n' Learns, conferences, courses and hands-on opportunities to tackle new challenges.

BIMM is committed to providing an environment that is inclusive and accessible. We are an equal opportunity employer and consider all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are met.

AI In Recruitment

While we are exploring ways to best utilize AI in our hiring processes, BIMM currently does not use AI-enabled tools in our hiring process. All candidates are screened by humans, and approved by humans.

The range of hourly pay for this position is below. Please note that the offered rate may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.