Service Administrator - Temporary Full-Time

Fraser Valley Fire Protection Ltd - 3 Jobs

Abbotsford, BC

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Job Details:

Full-time

Temporary

Management

Service Administrator - Temporary Full-Time

Fraser Valley Fire Protection Ltd. — Abbotsford, BC

Six-month term assignment, full-time, with potential to extend or become permanent

Monday to Friday, 8:00 am to 4:30 pm, in-office

The job

Fraser Valley Fire Protection services fire and life safety systems for customers across the Fraser Valley and beyond.

The Service Administrator supports the office team with invoicing completed jobs, building estimates, booking appointments, and keeping records current. Data entry and digitizing records will also be a large part of this assignment.

Responsibilities

Invoicing

Enter completed labour and parts codes into sales orders
Gather information from sales orders and service reports
Send invoices and service reports to customers

Estimates

Review service reports to determine what needs quoting
Enter parts and labour codes into an estimate
Send the estimate to the customer for review
Follow up to confirm they received it and understand it

Scheduling

Review customer and site information before booking
Contact customers with a service date
Create work orders and calendar entries in INFOtrac and ServiceTrade
Prepare paperwork and service reports for technicians
Check for outstanding estimates that can be scheduled alongside a visit

Records

Data-entry and digitization of existing records.

What we're looking for

No specific credential or fire protection background required. We do want to see that you can:

Enter detailed data accurately from paper, PDF and verbal sources.
Handle customer phone and email contact about billing, quotes or bookings, including difficult calls
Work inside a job management, accounting, ERP or CRM system of any kind
Manage several small tasks on different timelines
Catch errors in paperwork and follow up to get the right answer

Useful but not required: service administration in trades or construction, fire protection or alarm industry experience, familiarity with INFOtrac or ServiceTrade, accounts receivable exposure.

How to apply

Apply through our company job board at Employment - Fraser Valley Fire Protection Ltd.

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Frequently Asked Questions

Is this a full-time position and where is it located?

This is a full-time, temporary six-month assignment located in Abbotsford, BC, with a Monday to Friday, 8:00 am to 4:30 pm schedule, in-office.

What will I be doing day to day as a Service Administrator for Fraser Valley Fire Protection?

You’ll support invoicing, create estimates, schedule work, and keep records current, including data entry and digitizing records, with tasks like entering codes, sending invoices and service reports, and preparing paperwork for technicians.

Do I need a specific credential or experience in fire protection to apply?

No specific credential or fire protection background is required, but the role benefits from experience with data entry, handling customer communications, and using ERP/CRM systems.

What systems or tools will I use in this role?

You’ll work in a job management, accounting, ERP, or CRM system and create work orders and calendar entries in INFOtrac and ServiceTrade.

What are the primary responsibilities related to invoicing and estimates?

You will enter completed labour and parts codes into sales orders, gather information from service reports, send invoices and service reports to customers, and review service reports to determine what needs quoting and then send estimates for review.

Is there potential for this position to become permanent or extended?

Yes, this six-month temporary role has potential to extend or become permanent.

How does the scheduling aspect work in this role?

You will review customer and site information before booking, contact customers with a service date, create work orders, and check for outstanding estimates that can be scheduled alongside a visit.