Senior Customer Service Representative / Accounts Receivable Manager

As a Senior Customer Service Representative / Accounts Receivable Manager, you will lead the customer service, sales support, and Accounts Receivable function for our client, an established wholesale distributor of souvenir and giftware products carrying approximately 12,000 active SKUs and supplying retailers across Canada and the United States. You will be the first point of contact for customers placing and tracking orders, and the go-to support person for our client's approximately 45 sales representatives across Canada and the U.S. You will personally own Accounts Receivable and collections, supervising one AR employee while doing hands-on work yourself, and you will also manage front-of-house and office responsibilities. This is an existing role, being backfilled ahead of a long-tenured incumbent's planned retirement. It reports directly to the CEO. The base salary is $70,000-$85,000 CAD. COMPENSATION & BENEFITS $70,000-$85,000 CAD base salary, commensurate with experience
Dental care, extended health care, life insurance, and disability insurance
Business casual dress code THE COMPANY & CULTURE Our client was founded approximately 40 years ago and is a privately held, family-owned business, with family members active in the business today. The company is an established, mature organization operating with stable, modest year-over-year growth. They are a wholesale distributor of souvenir and giftware products - including postcards, magnets, keychains, shot glasses, mugs, and snow globes - carrying approximately 12,000 active SKUs and supplying retailers of all sizes, from independent shops to national chains, across Canada and the United States. Their customers include souvenir, gift, tourist attraction, airport, hotel, and convenience retailers. The company employs approximately 130 people, including a sales team of approximately 45 representatives (30 in the U.S. and 15 in Canada). The culture is collaborative and positive, and the organization is highly systems-driven, automating manual processes wherever possible.
OFFICE LOCATION & WORK ARRANGEMENT Head Office: Markham, Ontario
Work arrangement: Office-based, five days per week.
This role includes visitor reception duties, serving as the professional first point of contact for the office. Visitor volume is light, at approximately five visitors per week.
Overnight travel: None required
Hours: Standard full-time business hours, Monday to Friday, on-site EXPERIENCE, BACKGROUND & EDUCATION REQUIREMENTS Minimum 5 years of relevant experience
Demonstrated depth in both customer service and hands-on Accounts Receivable
Hands-on Accounts Receivable and collections experience, including invoicing, credits, payment processing, cash application, account reconciliation, resolution of billing discrepancies, and month-end/year-end AR procedures
Supervisory experience - this role manages one direct report
Experience working directly inside a full ERP system (e.g., SAP, NetSuite, Sage, Epicor, Dynamics, Acumatica, Infor, or similar) is required
Strong Microsoft Excel skills and full Microsoft Office proficiency
Order entry and order management experience in a high-SKU distribution or wholesale environment is a strong asset
Comfortable with basic technology troubleshooting and able to clearly communicate an issue to an internal IT team TECHNICAL SKILLS ERP software - Intermediate to Advanced
Microsoft Excel - Advanced
Microsoft Word and PowerPoint - Basic
Payment processing platforms (e.g., Moneris or similar) THE PRODUCT / SERVICE / SOLUTION Souvenir and giftware products, including postcards, magnets, keychains, shot glasses, mugs, and snow globes
Approximately 12,000 active SKUs distributed to retailers across Canada and the United States PROSPECTIVE CUSTOMERS / WHO YOU WILL SUPPORT External customers: retailers ranging from independent operators to national chains, in the souvenir, gift, tourist attraction, airport, hotel, and convenience channels, across Canada and the U.S.
Internal customers: approximately 45 sales representatives across Canada and the U.S., who rely on this role for order edits, order lookups, new customer set-up, credit applications, and releasing orders from hold TYPICAL DAY & DUTIES 30% Customer Service & Help Desk - order intake, order status inquiries, escalations, and backup support for the U.S. customer service team
20% Sales Support - supporting approximately 45 sales representatives with order edits, deletions, lookups, new customer setup, and releasing credit holds
30% Accounts Receivable & Collections - invoicing, credits, payment processing, cash application, reconciliation, collections calls, and month-end/year-end AR procedures; supervision of one AR employee
15% Office Management & Executive Support - visitor reception, meeting and showroom coordination, catering for customer visits, and office supplies
5% Process Improvement & IT Triage - identifying manual or repetitive work for automation, and first-line IT troubleshooting OVERNIGHT TRAVEL None required SUPPORT & TRAINING Ongoing support from the Accounting Manager on ERP-specific questions
Access to an in-house IT team for technical escalations and process automation requests WHY YOU SHOULD APPLY A senior operational role reporting directly to the CEO, with genuine ownership of the Accounts Receivable function
A real mandate to bring ideas, change process, and modernize a department
An established, stable company with roughly 40 years in business and a collaborative, positive culture
A destination role: the outgoing incumbent held this seat for 15 to 20 years
A full benefits package, including dental, extended health, life, and disability coverage, plus 3 weeks of vacation from the start Equal Opportunity Employer Just Sales Jobs and our clients are equal opportunity employers. We do not discriminate. All candidates are evaluated solely on performance merit and organizational fit. Not the Right Fit? We May Have Other Roles for You. If this particular role isn't the right match, we encourage you to browse our other open positions at https://justsalesjobs.ca/jobs-opening/ and apply for any that interest you. Our recruiters review every resume we receive - and if we have another role that could be a great fit for your background, we will reach out to you directly. #IND1