IT Support Specialist

Our client provides specialized Managed IT Services exclusively for dental professionals. They are committed to delivering reliable technical support and tailored solutions, while fostering a collaborative and growth-oriented team environment. We are hiring an IT Support Specialist to join the help desk team. This role is ideal for someone experienced in providing remote IT support within dental environments. Immediate Hire Salary Schedule: - Salary: $65,000 - $80,000 - Monday to Friday: 8:00 AM - 5:00 PM - Evening phone support (rotational): up to 8:00 PM, shared across the team - Saturday on-call: once per month (9:00 AM - 12:00 PM) What They Offer: - Paid vacation - Benefits after 3 months - Work/life balance - Career growth opportunities - Supportive and growing team environment Responsibilities: - Provide remote help desk support to dental clinic clients - Troubleshoot hardware, software, network, and dental-specific systems - Manage and resolve support tickets in a timely manner - Maintain accurate documentation of issues and resolutions Qualifications: - Must have hands-on IT support experience for dental offices (required) - Strong help desk and troubleshooting background - Experience with ticketing systems (ConnectWise is an asset; training provided) - Excellent communication and client-facing skills Please submit your resume in Word or pdf. After you apply, you will receive a reach out from our virtual recruiter. This reach out contains an important questionnaire that must be completed to highlight your skills for this position. We will contact qualified candidates for this role. AI (Artificial Intelligence) tools may be used at certain points of the pre-screening and selection process for this role. To learn more about ABL's AI policy, please visit www.ablemployment.com/how-abl-utilizes-automation-and-ai-technology/ AI (Artificial Intelligence) tools may be used at certain points of the pre-screening and selection process for this role. To learn more about ABL's AI policy, please visit www.ablemployment.com/how-abl-utilizes-automation-and-ai-technology/