Customer Success Coordinator

Smile Innovations Group - 7 Jobs

Edmonton, AB

Posted today

Job Details:

Full-time

Management

ABOUT CENTRELINE

Centreline Dental Lab is an amalgamation of three Edmonton laboratories, combining their unique talents and skillsets. This combination offers our clients specialized technicians with over 200 years of combined experience in all aspects of prosthetics and orthodontics. Our team is committed to continuing our quest for excellence and is dedicated to the highest standards in the dental profession.

Want to be a part of the fastest growing dental team in Canada? Read on!

Description:

The Customer Success Coordinator is responsible for providing exceptional customer service to our internal and external stakeholders. Do you pride yourself on being an expert at building and managing relationships with customers? Are you someone that consistently provides excellent customer experience over the phone, in person and via email? Then we want to hear from you!

General Responsibilities:

Customer Service

Providing exceptional customer service
Answering customer calls, responding to customer emails
Forwarding and connecting incoming calls
Customer case communications and status updates
Invoicing
Scheduling patient appointments
First point of contact for patients
Assisting in AR processing
General housekeeping
Perform other duties or projects as assigned by management

Logistics

Shipping and receiving
Case preparation
Case progress tracking and coordination
Production reporting
ERP maintenance and optimization
Inventory and pricing maintenance

Qualifications:

Customer service extraordinaire – background in busy, fast paced customer service roles, such as in the airline industry
High attention to detail and accuracy
Customer experience focused approach to problem solving
Strong communication skills and command of the English language
Excellent time management skills; acts skillfully with a sense of urgency
1-2 years' experience in logistics role in a fast-paced environment desirable
Dental background desirable
Experience working with Microsoft Office Suite of Products
ERP software experience and knowledge

#Business Analysis jobs

Apply Now

Save

Share This Job:

Frequently Asked Questions

Where is this Customer Success Coordinator role located?

This position is based in Edmonton, AB.

What is the nature of the role for a Customer Success Coordinator at Centreline Dental Lab?

The role focuses on providing exceptional customer service to internal and external stakeholders, handling calls and emails, case communications, invoicing, scheduling, and supporting logistics and ERP tasks.

What responsibilities involve logistics for this role?

Logistics duties include shipping and receiving, case preparation, case progress tracking and coordination, production reporting, ERP maintenance and optimization, and inventory and pricing maintenance.

What kind of experience is preferred for this job?

1–2 years of experience in a logistics role in a fast-paced environment is desirable, along with a background in customer service and familiarity with ERP software and Microsoft Office.

What kind of schedule or employment type is this job?

This is a full-time position based in Edmonton, AB.

What are the key qualifications for the role?

Strong customer service experience, high attention to detail, excellent communication, time management, and a customer-focused problem-solving approach are required, with ERP experience and dental background described as desirable.