IT Helpdesk Administrator

Pharma Medica Research Inc. - 6 Jobs

Mississauga, ON

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Posted today

Job Details:

$45,000 - $50,000 / year

Full-time

Management

Duties and Responsibilities

Responsibilities include but are not limited to:

1. Manage the Help Desk as the primary point of contact for all IT support inquiries, providing
initial troubleshooting and assistance.

2. Provide support for hardware, peripherals, and network access.

3. Assist users with office productivity applications and other assigned software, offering
guidance and troubleshooting as needed.

4. Research various problems to provide appropriate responses to end users, be able to do basic
troubleshooting and assist users through simple procedures.

5. Monitor voice mail, e-mail, messages, and related information for support inquiries.
Coordinate and maintain a log of request activities of the Help Desk, be able to prioritize
service requests according to importance, i.e., emergency, immediate, high priority,
moderate, general or suggestion.

6. Administer computer accounts, manage user access, and handle password-related issues to
maintain security and functionality.

7. Manage the inventory of IT assets, including hardware, software, and licenses, and handle
requisitions, purchase orders, and asset tagging.

8. Generate requisitions, purchase orders, receiving, and asset tags, forwarding all appropriate
information to the accounts payable office.

9. Provide on-site IT support during clinical trials, collaborate with other departments to ensure
IT infrastructure supports LAB and clinical activities, and serve as a backup for related IT
services.

10. Develop, document, and maintain Standard Operating Procedures (SOPs) and IT processes,

ensuring consistency and regulatory compliance.

11. Manage and support Office 365 environments, including email, collaboration tools, and user

accounts, ensuring secure and efficient communication within the organization.

12. Administer Microsoft Intune for device management, ensuring all endpoints are secure and

compliant with organizational policies.

13. Manage SharePoint sites, including permissions, site creation, and content management,

ensuring that research teams have secure and efficient access to necessary resources.

14. Other duties as required.

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Frequently Asked Questions

What location is this IT Helpdesk Administrator role based in?

This position is located in Mississauga, ON.

What is the salary range for this IT Helpdesk Administrator job?

The salary range is $45,000.00–$50,000.00 per year.

What are the main responsibilities of the IT Helpdesk Administrator?

The role acts as the primary IT help desk contact, providing initial troubleshooting, supporting hardware, peripherals, network access, and Office 365; administering user accounts and security; managing IT assets and purchases; and developing standard operating procedures.

Does this position involve managing Office 365 and device management tools?

Yes, the role involves managing and supporting Office 365 environments and administering Microsoft Intune for device management.

Will this job require on-site support for clinical trials or collaboration with other departments?

Yes, the role provides on-site IT support during clinical trials and collaborates with other departments to support LAB and clinical activities.

What kind of tasks are included in IT asset management for this role?

The role includes managing the inventory of IT assets, including hardware, software, and licenses, and handling requisitions, purchase orders, and asset tagging.

Is a focus on creating and maintaining SOPs part of the job?

Yes, the position requires developing, documenting, and maintaining Standard Operating Procedures (SOPs) and IT processes to ensure consistency and regulatory compliance.