Residence Coordinator (Full-Time)

PLEA Community Services is currently seeking a Regular Full-Time Residence Coordinator for our Lighthouse team located in Maple Ridge, BC. The proposed start date is as soon as possible. This position requires BCGEU membership.

The Residence Coordinator oversees the day-to-day operations of the resource, provides ongoing supervision of staff and evaluates program policies.

Hours of Work: The usual hours of work in this position are Sunday to Thursday, based on a flextime scheduling arrangement, including days, evenings and weekends , of 40 working hours per week. Flextime scheduling arrangements allow employees to pick the start/end times of their shifts to meet client needs. The employee is required to remain at work during meal periods; therefore, the employee will be paid during their 30-minute lunch break.

Scheduling is completed in consultation with the Program Manager approximately two weeks in advance. The position also includes an on-call component (to be on standby), requiring the Residence Coordinator to respond to emergencies when necessary and provide Youth Care Worker shift coverage when a replacement cannot be secured.

Education/Experience Requirements:

• Two-year diploma in a related human/social work field.
• Three (3) years recent, related experience including one (1) year supervisory or administrative experience.

Closing date for Internal Applications: Friday, August 28, 2026, at 4:30PM. If the position is not filled internally, it will remain open until filled.

Who We Are:

PLEA is an accredited, charitable community services organization that has operated throughout BC for more than 40 years. We deliver community-based services and specialized supported homes to children, youth, adults and families facing significant challenges in their lives. We continually adapt our programs to suit each individual's diverse strengths, needs and circumstances. As a result, we have a strong reputation for helping those we serve to overcome the challenges they face and lead fulfilling lives.

What You Will Do:

• Develop, implement and evaluate the resource's goals, objectives, policies and procedures and ensure the required standards are maintained. Identify both physical and program needs of the resource to appropriate authority. Plan with staff for changes.
• Schedule, supervise and evaluate staff and monitor daily operations. Assist in recruiting and selecting of staff and provide guidance, training and orientation on policies, procedures, techniques, report preparation or other matters arising in the resource. Identify the needs of staff for professional development.
• Provide leadership, guidance and participate with staff, families and others in planning and providing client plans, case conferencing, case management and the preparation of related documents and reports. Complete personal service plans for clients.
• Liase with the coummunity, government, families, officials, professionals, and organization staff and promote community involvement in the program.
• Ensure the cleanliness, safety, security and maintenance of the resource in accordance with licensing standards either directly or through delegation to staff.
• Maintain the resource's inventory of supplies.
• Work as a Youth Care Worker performing the duties as required.
• Protect and uphold confidentiality.
• Perform other duties as required.

What You Will Bring:

• Strong written and oral communication skills, including the ability to communicate effectively with clients, families, internal staff, and external stakeholders.
• Strong interpersonal skills, including the demonstrated ability to build effective relationships with clients, Family Caregivers, internal staff, professionals and families.
• Demonstrated teamwork and collaboration skills.
• Demonstrated organizational skills, including the ability to maintain detailed, confidential reports on the agency's database system.
• Demonstrated crisis management skills, including the ability to solve problems and make effective decisions in high-pressure situations.
• Demonstrated ability to work independently, take initiative, make sound decisions and be held accountable for results.
• Demonstrated ability to be sensitive and understanding of individuals' social realities including issues of race, culture, religion, gender identity/expression, sexual orientation, poverty and lifestyle.
• Knowledge of issues and trends related to the program.
• Knowledge of Microsoft Office suite and database systems.

PLEA Benefits and Perks:

• Eligibility to enroll in health/welfare benefits on the first day of the month following the completion of the probation period, including access to the annual physical activity fund (for fitness-related items or activities) and the annual education fund (to take part in career-related courses or training events).
• Enrollment in the Municipal Pension Plan, as per the plan's criteria.
• Access to the Employee and Family Assistance Program (EFAP): counselling support services and wellness resources for employees and their immediate family members.
• Discounted gym membership at Club 16 Trevor Linden and She's Fit.
• Perkopolis membership: an exclusive discount program for a variety of products and services (clothes, furniture, dining, auto, events, etc.)
• Agency-Sponsored Social Events (i.e., summer barbecue, annual holiday party, and team days).

Minimum Requirements:

• Satisfactory Consolidated Criminal Record Clearance (CCRC) through the Ministry of Children and Family Development's Centralized Services HUB.
• Willingness to complete a Tuberculosis Screening Test prior to the start of employment (Lighthouse only)
• Must possess a valid Basic First Aid certificate (formerly OFA Level 1) or be willing to obtain one prior to hire.
• Must have access to a personal vehicle for work-related travel. This position requires travel in the Lower Mainland and the Fraser Valley.
• Must possess and maintain a valid Class 5 or 7 B.C. Driver's Licence and suitable driver's abstract/claims history.
• Documentation that the applicant is legally authorized to work on an ongoing basis in Canada.

Note: PLEA conducts primary source verification of applicant's credentials including education, training, work history, and licensure.