Senior Service & UX Designer

ARC Business Solutions Inc. is an established and customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. ARC operates out of 4 regions in Canada–Edmonton, Calgary, Toronto and Regina and in the US - and services a broad base of private and public sector clients. Service delivery is focused in five main technology solution verticals: Systems Delivery, Enterprise Information Management, Mobile Solutions, Training and Managed Services; with industry expertise in Energy, Utilities, Government, Financial Services and the Public Sector.
ARC Business Solutions Inc. is currently seeking a Senior Service & UX Designer for a 12 month term starting in November. This role can be done remotely.
ROLE: Senior Service & UX Designer
Responsibilities:

• Lead user research, discovery and human-centred design activities
• Create journey maps, service blueprints, user flows, wireframes and interactive prototypes
• Design responsive enterprise web and digital services
• Facilitate stakeholder workshops and design-thinking sessions
• Develop and evolve enterprise design systems and component libraries
• Incorporate WCAG 2.2 AA accessibility into the design lifecycle
• Collaborate with Product Managers, Business Analysts, Developers and Architects within Agile teams
• Support design handoff, implementation and design QA

Qualifications

• 10+ years of UX/UI and Service Design experience
• 5+ years supporting digital transformation in government, public sector, Crown corporations or similar complex environments
• Strong Human-Centred Design and Design Thinking experience
• Proven user research and workshop facilitation skills
• Experience with enterprise design systems and accessibility
• Strong experience with Figma and tools such as Miro, FigJam, Jira or Confluence
• Relevant post-secondary education
• Experience designing citizen-facing, partner-facing or complex enterprise digital services will be a strong asset.

We thank all applicants for their interest; however only candidates considered for interviews will be contacted. We will be conducting interviews immediately. TO BE CONSIDERED - Please forward your resume clearly displaying reference number JK:UX in the subject line to [email protected]. For more information on ARC, please visit our website at www.arcbus.com.

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