Assistant Community Manager

Job Title: Assistant Community ManagerPrimary Location: Victoria, BCJob Status: Full Time, PermanentPacific Cove Properties is a BC-owned and operated property management and development company providing rental accommodation to almost 3,000 families and individuals in communities throughout British Columbia, including Metro Vancouver, the Fraser Valley, Vancouver Island, and the Okanagan.Role OverviewWe are looking for an Assistant Community Manager to join the on-site team at one of our established properties within Victoria, BC.Working closely with the Resident Manager, you will help keep the community running smoothly while delivering a consistent, responsive experience for residents. This hands-on role brings together building operations, resident relations, leasing, and tenancy administration within a large, professionally managed rental community.Key ResponsibilitiesBuild positive resident relationships and respond promptly and professionally to questions, concerns, and day-to-day issuesDeliver a consistent resident experience throughout the tenancy, from initial inquiry and move-in through to move-outCoordinate move-ins, move-outs, and unit turnoversMonitor resident accounts, support rent collection processes, and follow up on outstanding balancesComplete minor maintenance tasks and coordinate repairs with vendors as neededParticipate in regular building inspections and prepare required reportsRespond to rental inquiries, conduct suite showings, and support the marketing of available homes to help maintain occupancyMaintain accurate and up-to-date tenancy records, documentation, and internal systemsEnsure work is completed in accordance with company standards and BC's Residential Tenancy ActProvide regular operational updates and reporting to the Resident Manager and head officeWhat You BringExperience in residential building operations, leasing, property management, or a related customer-facing environmentExperience supporting resident relations, rent collection, and day-to-day building operationsWorking knowledge of BC's Residential Tenancy ActAbility to complete minor maintenance tasks and identify when vendor support is requiredStrong organizational and time-management skills, with the ability to manage competing prioritiesClear and professional written and verbal communication skillsSound judgment, discretion, and professionalism when handling resident mattersProficiency with Microsoft Word, Excel, and OutlookExperience with property management or CRM systems is considered an assetApply today!