IT Support Specialist

IT Support Specialist Current opening, PERM DIRECT HIRE starting salary: $75,000 per year Key Responsibilities Systems Network Support: Provide end-to-end technical support for all computer systems, servers, and networking hardware including switches, routers, firewalls, and access points. Site Support Travel: Travel to local office locations to perform hardware installations, network maintenance, and hands-on user support. M365 Administration: Manage the Microsoft 365 Admin Center, including user lifecycle management, license allocation, and troubleshooting Teams and SharePoint. Windows Server Administration: Manage Active Directory (users, groups, GPOs), monitor server health, and manage backups. Advanced Troubleshooting: Resolve escalated and complex hardware, software, and network failures (LAN/WAN) using systematic diagnostic methods. Being able to work with non-IT staff and explain issues in IT Neutral language would be a benefit. MS SQL Server Reporting: Execute and optimize SQL queries for data retrieval and generate technical reports. Automation Scripting: Develop and maintain PowerShell scripts to automate routine administrative tasks and system reporting. Project Management: This role will involve working on multiple projects to enhance PDI's IT and Operational departments. Requirements: Mobility: Must possess a valid driver's license and reliable transportation for travel between local sites. Troubleshooting Excellence: Superior analytical skills with a proactive approach to resolving enterprise-level failures. Networking Proficiency: Strong understanding of TCP/IP, DNS, DHCP, VLANs, switching technologies and VPNs. Technical Depth: 2-5 years of experience with Windows Server, Microsoft 365, and MS SQL Server. Certifications: CompTIA A+, Network+, or Microsoft Certified designations are highly preferred. Virtual Computing: Experience with Virtual Computing and Network Storage an asset. TMS: Experience with a Transportation Management System would be beneficial. Inventory Management: Experience with Inventory Management software/solutions would be an asset. AI: Experience with AI would be a great benefit. If you are interested in this position, please apply with a current resume to: Liberty Staffing Services 214 Speedvale Ave W, Unit 4 Guelph 519-823-9697 www.libertystaffing.ca Liberty Staffing Services welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request an accommodation, please contact Liberty Staffing Services. Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.