Front Desk & Customer Service Specialist (Full-Time)

About the Role
3Thirty3 is looking for a friendly, well-spoken, and highly motivated individual to join our team as our new Front Desk & Customer Service Specialist. This is a multi-faceted role that serves as the face and voice of 3Thirty3. You will be responsible for providing exceptional service to every customer who walks through our doors, calls our office, or reaches out via email.
The ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and takes pride in delivering a premium customer experience.
Key Responsibilities
Customer Service Excellence: Greet customers warmly, handle phone inquiries professionally, and respond to emails promptly and politely.
Order Management & Quoting: Create accurate and professional quotes for customers using our internal systems.
Production Support: Assist with light production tasks, including pressing t-shirts and preparing orders for pickup/shipping.
Front Desk Operations: Maintain a clean and organized workspace, manage incoming deliveries, and handle basic administrative tasks.
Communication: Act as the primary point of contact between customers and our production team.
Who You Are
Customer-Obsessed: You genuinely enjoy helping people and possess a service-first mindset.
Well-Spoken & Professional: You communicate clearly and professionally, whether in person, on the phone, or via email.
Detail-Oriented: You can manage multiple tasks without letting small details slip through the cracks—especially when creating quotes.
Adaptable: You are comfortable switching between administrative duties and hands-on production tasks like shirt pressing.
Reliable & Punctual: You are a dependable team player who shows up ready to contribute.
Qualifications
Proven experience in customer service, retail, or administrative roles.
Experience with email management and professional phone etiquette.
Ability to learn new software and internal processes quickly.
Comfortable working in a production environment (handling apparel).
Previous experience with quoting or order entry is a plus.
3Thirty3 is an equal opportunity employer.

3Thirty3 Ltd. is an Edmonton-based print company serving wholesale and business customers across Alberta and the rest of Canada with professional print services and online ordering.