Rental Coordinator

Hoskin Scientific has been around for 80 years and is a supplier of testing and monitoring instrumentation to the Canadian market. Hoskin offers competitive salaries, a benefits package, and an engaging workplace environment.

Summary:

The Rental Coordinator is responsible for all rental activity in their region. Based in our Burnaby office, you aim to be a reliable rental resource for external and internal customers. Your responsibilities include providing top-notch customer service with a positive attitude, maintaining existing business and seeking new business opportunities, optimizing the rental fleet's inventory, and being a good steward of the company's rental fleet.

Duties and Responsibilities:

• Purpose & Values: Live and demonstrate the company's purpose and values, which are anchored around delivering an excellent customer experience with integrity, respect, and continuous improvement while fulfilling your potential.
• Work safely and in alignment with all health and safety regulations.
• Be knowledgeable about all rental units and their application. (Internal training will be provided.)
• Seek new rental opportunities, develop leads from the company website, and promptly respond to customer emails and phone inquiries.
• Qualify opportunities and source the best rental item for the customer's application.
• Quote rates, deliveries, and terms to all customers and schedule timely follow-up.
• Secure and fulfill orders, including:
  • Creating and collecting rental agreements
  • Preparing rental units for shipping
  • Processing rental invoices
• Prepare, maintain, and calibrate units as needed.
• Attend to A/R and A/P activities associated with Service & Rental business.
• Support other offices during peak periods and during vacation and sick coverage.
• Fully participate in annual warehouse inventory and unit fleet counts.
• Provide support to the Service department as directed by management.
• Support the warehouse during peak periods and/or manpower shortages.
• Perform additional duties as assigned to support the team and organizational goals.
  

Qualifications and Education:

• Post-secondary education in a related science discipline is considered an asset.
• Proven experience in rental environments with success in matching customer requirements to a broad array of products.
• Experience working with CRM systems and related tools to capture customer information and rental activity.

Knowledge / Skills / Abilities

• Working knowledge of rental fleet management and operations is an asset.
• Proven analytical and problem-solving abilities for customer and company needs.
• Professional presentation and communication skills.
• Excellent verbal and written communication skills in English.
• Strong organization and time management skills.
• Proficiency with Windows and Microsoft applications.
• Strong negotiation and closing skills.
• Self-motivated with the ability to work independently and collaboratively to meet or exceed goals.
• Positive attitude.
• Ability to partner with key stakeholders, including sales, finance, service, and shipping, to support the growth and ongoing operations of the company's rental business.

Key Working Relationships

• Build and maintain strong relationships with customers renting equipment or services. This includes understanding customer needs, providing excellent service, and resolving concerns or issues.
• Collaborate with the sales team to ensure customer requirements are met and equipment is available when needed. Work closely with sales representatives to fulfill customer orders.
• Coordinate billing, invoicing, and payment processes with finance and accounting departments to ensure accurate and timely financial transactions related to rentals.
• Coordinate with service and warehouse teams to ensure timely equipment delivery, installation, and maintenance

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Education reimbursement
• Vision care
• Union Environment