Delivery Account Operations Associate

Delivery Account Operations Associate

Pay Rate: $20 per hour

Schedule: Monday to Friday: 9:00AM to 5:00PM

We are currently hiring for a Delivery Account Operations Associate to work for our client in Sarnia, ON.

The ideal candidate will have good experience with Data Entry, Quality Assurance Officer and Administration

Key Duties and Responsibilities

• Ensure customer issues and escalations are resolved or further escalated as appropriate
• Conduct quality checks on own work to ensure accuracy and required output is to standards
• Adhere to all safety procedures
• Adhere to all logical and physical security requirements
• Able to work independently and be part of a team
• Perform backfile duties for absent coworkers
• Perform other duties as assigned by Lead or Manager

Administration:

• General Administrative Support functions such as: supplies fulfillment and filing,
• Entering Meridian data,
• Preparing correspondence, reports, statements, and clerical duties of a general nature
• Complete and maintain all logs and reports including month-end reports
• Input Meridian (billing system) requisitions
• Order and replenish consumables, forms inventory and other supply items as required. May include monitoring and managing inventory of production printer consumables

Indexing:

• Enter index attribute data consists of the following index fields:
• Unique Box Number (as read from the box barcode labels)
• Folder Description (manually indexed from folder spine)
• Sequential Document Number within box (to ensure each folder is named uniquely, even if box description and folder description fields are identical to another folder in that box)
• The indexing information for “Folder Description” field is written on each folder spine. This inscription may be printer or handwritten.
• Indexing Exceptions process: If an indexing field is unreadable, empty or form is not found, index the field with the word “exception”
• Print barcode labels if required

Quality Assurance:

• Perform in depth quality per operator the following:
• Indexed file validation and comparing hard copy document to scanned images.
• Look for signs of “gulps”. This is when multiple pages are sent through the scanning device at the same time.
• Look for torn or folded corners that obscure content information
• Look for missing or merged documents
• Validate the image quality and pull the source hardcopy and perform a comparison if the image is unacceptable or of questionable quality.
• Poor source quality identified, annotate manifest with poor quality source, and escalate to team lead

Data Entry:

• Prepare, compile, and sort documents for data entry
• Check source documents for accuracy
• Verify data and correct data where necessary
• Obtain further information for incomplete documents
• Update data and delete unnecessary files
• Combine and rearrange data from source documents where required

Requirements:

• Prior ‘Account Management' experience is required.
• Previous experience with Account Operations is an asset.
• Post-Secondary Education.
• Able to work independently and be part of a team
• Microsoft Work, Excel, Outlook and Adobe Suite experience.
• Friendly & Able to communicate effectively – listening, written & verbal
• Critical thinking and decision making
• Ability to multitask effectively with attention to detail
• High level of achievement and self-motivation

Join our team today and make an impact!

How to Apply:

• Directly though this posting

We look forward to assisting you with your next career move!!

Company Description

People Store Staffing Solutions marks the inception of a truly Canadian success story in the staffing industry. The journey began in 1995 when the founder entered the staffing world right after college at the age of 20.

After several years with large multinational firms, contributing significantly to their growth in the Canadian market, the founder amassed 9 years of industry experience and a commendable track record. Ready for a new challenge and driven by rapid changes and declining values in the industry, the decision was made to reintroduce quality standards. This initiative later evolved into the People Store Quality Assurance Program (PQAP).

Encouraged by a close friend and seasoned entrepreneur, the founder embarked on a solo venture in 2003. Armed with a business plan crafted at a kitchen table, an idea, a dream, and immense ambition, the firm was launched. This marked the beginning of one of the most successful staffing enterprises in Canada.

Company DescriptionPeople Store Staffing Solutions marks the inception of a truly Canadian success story in the staffing industry. The journey began in 1995 when the founder entered the staffing world right after college at the age of 20.After several years with large multinational firms, contributing significantly to their growth in the Canadian market, the founder amassed 9 years of industry experience and a commendable track record. Ready for a new challenge and driven by rapid changes and declining values in the industry, the decision was made to reintroduce quality standards. This initiative later evolved into the People Store Quality Assurance Program (PQAP).Encouraged by a close friend and seasoned entrepreneur, the founder embarked on a solo venture in 2003. Armed with a business plan crafted at a kitchen table, an idea, a dream, and immense ambition, the firm was launched. This marked the beginning of one of the most successful staffing enterprises in Canada.