Account Manager

Position: Account ManagerAbout Us: WCD Global Inc. is a growing healthcare-focused company dedicated to providing quality medical products and exceptional service to healthcare professionals, pharmacies, medical facilities, and other organizations across Canada.As we continue to grow, we are looking for a customer-focused and results-driven Account Manager to join our sales team. This role is ideal for someone who enjoys developing long-term customer relationships, identifying opportunities within existing accounts, and developing exceptional service.Position Overview: The Account Manager will be responsible for managing and growing relationships with existing customers while identifying opportunities to increase sales and expand WCD Global Inc.'s business within assigned accounts. The successful candidate will act as a trusted point of contact for customers, understand their business and product needs, provide timely support, and proactively identify opportunities to introduce additional products and services.Job Type: Full-Time, PermanentSalary: $55,000/year + CommissionWork Location: Vaughan, OntarioSchedule: 8:30 am-5:00 pm, 40 hours/weekResponsibilities: Develop and maintain strong, long-term relationships with existing customers.Manage and grow a portfolio of existing customer accounts, serving as the primary point of contact for assigned accounts.Regularly communicate with customers to understand their needs, purchasing requirements, and satisfaction levels.Identify opportunities to increase sales through account growth, cross-selling, upselling, and new product introductions.Proactively follow up with customers regarding products, orders, quotations, and outstanding inquiries.Respond to customer inquiries by phone, email, and other communication channels in a timely and professional manner.Provide customers with accurate product information, pricing, availability, and general support.Prepare and follow up on quotations and sales opportunities.Monitor customer purchasing patterns and identify opportunities for account development.Maintain accurate customer, sales, and account information in the company's CRM system.Track sales activity, customer interactions, opportunities, and follow-ups.Work closely with the Business Development and sales teams to support customer acquisition and account growth.Collaborate with internal teams to help ensure orders and customer requirements are handled efficiently.Address customer concerns and work toward timely and effective resolutions.Stay up to date on company products, services, pricing, and relevant industry developments.Meet or exceed established sales and account management targets.Perform other sales, customer service, and administrative duties as assigned.Requirements:Previous experience in account management, sales, customer service, or a related role is an asset.Background in healthcare-related fields (health Sciences, nursing, Pharmacy, Public Health, Kinesiology, etc.) and Home health care is considered an asset.Strong relationship-building and account management skills.Strong verbal and written communication skills.Customer-focused with a strong commitment to providing exceptional service.Strong sales, negotiation, and problem-solving skills.Ability to manage multiple customer accounts and priorities effectively.Ability to work independently and collaboratively within a sales team.Proficient with Microsoft Office and comfortable learning CRM and other business software.What we OfferCompetitive base salary plus Commission.Health BenefitsPaid Vacation TimeHands-on experience in medical sales, customer service, and healthcare distribution.Opportunity to grow within a developing sales teamCollaborative and professional work environmentWCD Global welcomes and encourages applications from people with disabilities. Accommodations up to the point of undue hardship are available on request for candidates taking part in all aspects of the selection process.